Senior Loyalty Growth Manager – E‑commerce

Autodoc Group; Lisboa; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salaries

25 vacation days plus an extra for your birthday

Free psychological counseling

Corporate discounts

Retail discounts

Training and development opportunities

Free English and German classes

Job summary

A leading auto parts e-commerce platform in Lisbon is seeking a Senior Loyalty Manager to shape customer loyalty initiatives. This role involves developing loyalty programs, analyzing customer behavior, and collaborating with data teams to drive improvements. Candidates should have proven experience in loyalty management and e-commerce metrics, along with strong analytical skills. The position offers competitive salaries, stable employment, and numerous employee benefits, including a mental wellbeing program and language classes.

Qualifications

• Proven experience in loyalty management within e-commerce or a similar industry.
• Strong analytical skills and solid understanding of e-commerce metrics.
• Excellent communication skills with cross-functional work ability.

Responsibilities

• Develop and enhance the company’s loyalty program.
• Define and monitor KPIs like retention rate and customer engagement.
• Analyze customer behavior for strategic retention opportunities.

Skills

Analytical skills

Communication skills

E-commerce metrics understanding

Cross-functional teamwork

Strategic mindset

Experience in loyalty management

Fluent in English

Russian or Ukrainian knowledge

Job description

A leading auto parts e-commerce platform in Lisbon is seeking a Senior Loyalty Manager to shape customer loyalty initiatives. This role involves developing loyalty programs, analyzing customer behavior, and collaborating with data teams to drive improvements. Candidates should have proven experience in loyalty management and e-commerce metrics, along with strong analytical skills. The position offers competitive salaries, stable employment, and numerous employee benefits, including a mental wellbeing program and language classes.