Senior German-Speaking Roadside Support Specialist - Remote

Volkswagen Group Services GmbH; Viseu; Remote; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Competitive salary and benefits

Career growth opportunities

Training and onboarding

Job summary

Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance) for our fully remote project. You will provide roadside assistance calls in German, handle inquiries, and resolve issues with a focus on customer satisfaction.

The ideal candidate has at least 4 years of CSR experience, native-level German or C1, and is comfortable with shift work. Familiarity with CRM and help desk tools, plus a customer-first mindset, will help you thrive in this role.

Qualifications

• High school diploma or equivalent (mandatory).
• Minimum 4 years of experience in Customer Care or CSR roles.
• Native German or C1 proficiency required.
• Availability for shift-based schedule (mandatory).

Responsibilities

• Providing roadside assistance in a safe, professional and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analysing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.

Skills

Excellent communication

Problem solving

Customer care

Education

High school diploma

Tools

Help desk software

CRM systems

Job description

Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance) for our fully remote project. You will provide roadside assistance calls in German, handle inquiries, and resolve issues with a focus on customer satisfaction.

The ideal candidate has at least 4 years of CSR experience, native-level German or C1, and is comfortable with shift work. Familiarity with CRM and help desk tools, plus a customer-first mindset, will help you thrive in this role.