Remote Roadside Support Agent (German-speaking)

Volkswagen Group; Portugal; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

Opportunity for rapid growth in the公司

Job summary

Volkswagen Group Services is seeking a Junior Contact Center Agent (Roadside Assistance) for a fully remote project, requiring native German or C1 proficiency and a customer-first mindset.

You will handle roadside requests by phone, resolve complaints, update databases, and assist in training new teammates, with a competitive annual salary of 15,022–17,178 EUR depending on experience.

This role offers clear growth opportunities, ongoing training, and benefits in a multinational environment.

Qualifications

• High school diploma or equivalent.
• Native German or C1 proficiency.
• Willingness to work in a shift-based schedule.
• Experience in CSR or customer care (preferred).
• Familiarity with CRM systems.
• Experience with help desk software.

Responsibilities

• Provide roadside assistance in a safe, professional, and timely manner.
• Acknowledge and resolve customer complaints.
• Process inquiries received via phone.
• Identify customer needs and assist with features.
• Analyze and report product malfunctions.
• Assist in training new employees when requested by management.
• Update internal databases with information about technical issues.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure issues are resolved.

Skills

German language

CRM systems

Help desk software

Remote support

Communication skills

Problem-solving

Shift-based schedule

Automotive industry knowledge

Education

High school diploma or equivalent

Job description

Volkswagen Group Services is seeking a Junior Contact Center Agent (Roadside Assistance) for a fully remote project, requiring native German or C1 proficiency and a customer-first mindset.

You will handle roadside requests by phone, resolve complaints, update databases, and assist in training new teammates, with a competitive annual salary of 15,022–17,178 EUR depending on experience.

This role offers clear growth opportunities, ongoing training, and benefits in a multinational environment.