Remote Senior German-Speaking Roadside Support Agent

Volkswagen Group; Setúbal; Remote; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary

Career growth

Remote work

Job summary

Volkswagen Group Services is recruiting a Senior Contact Center Agent (Roadside Assistance) for our fully remote project. The role requires German language proficiency, a minimum of four years in customer care, and a strong CRM/Help Desk background.

You will handle inquiries, resolve issues, and assist in training new staff while maintaining data quality. The position offers competitive pay in the 19,712€–21,084€ range annually, with career growth opportunities and a remote work setup.

Qualifications

• High school diploma or equivalent (mandatory).
• At least 4 years in customer care or CSR role.
• Native German or C1 proficiency (mandatory).

Responsibilities

• Provide roadside assistance in a safe, professional and timely manner.
• Acknowledge and resolve customer complaints.
• Process inquiries received via phone.
• Identify customer needs and assist using features.
• Analyse and report product malfunctions.
• Assist in training new employees when requested by management.
• Update internal databases with technical issue info and discussions.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service

Communication

Problem solving

German proficiency

Education

High school diploma

Tools

CRM systems

Help desk software

Job description

Volkswagen Group Services is recruiting a Senior Contact Center Agent (Roadside Assistance) for our fully remote project. The role requires German language proficiency, a minimum of four years in customer care, and a strong CRM/Help Desk background.

You will handle inquiries, resolve issues, and assist in training new staff while maintaining data quality. The position offers competitive pay in the 19,712€–21,084€ range annually, with career growth opportunities and a remote work setup.