Remote German-Speaking Roadside Support Agent (Junior)

Volkswagen Group Services Gmbh; Portugal; À distance; EUR 16 000 - 18 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Career growth

Training programs

Collaborative environment

Multicultural teams

Proactive support

Résumé du poste

Volkswagen Group Services is seeking a Junior Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. You will provide roadside assistance, handle inquiries by phone, and resolve customer issues in a timely, professional manner.

The role requires German proficiency (C1) and shift-based availability, with potential for rapid growth within a multinational setting. The team supports customers across the group with CRM and help desk tools, contributing to ongoing

Qualifications

• High school diploma or equivalent (mandatory).
• Experience in Customer Care or CSR role is preferred.

Responsabilités

• Providing roadside assistance in a safe, professional, and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analyzing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.

Connaissances

Communication skills

German language proficiency

Problem solving

Shift work availability

Formation

High school diploma

Outils

CRM systems

Help desk software

Remote support tools

Description du poste

Volkswagen Group Services is seeking a Junior Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. You will provide roadside assistance, handle inquiries by phone, and resolve customer issues in a timely, professional manner.

The role requires German proficiency (C1) and shift-based availability, with potential for rapid growth within a multinational setting. The team supports customers across the group with CRM and help desk tools, contributing to ongoing