Remote German-Speaking Roadside Support Specialist

Volkswagen Group Services Portugal; Palmela; Remote; EUR 15,732 - 17,805; Full time

Benefits offered by this job

Competitive Salary and Benefits

Rapid growth opportunities

Career path training

Collaborative work environment

Multicultural teams

Proactive support

Job summary

Volkswagen Group Services is hiring a Middle Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. Responsibilities include providing roadside assistance, handling inquiries by phone, resolving complaints and updating CRM records.

Requirements include a native German or C1 level, a high school diploma, and availability for shift work. Experience in customer care and familiarity with help desk software are advantageous.

Qualifications

• High school diploma or equivalent required.
• Native German or C1+ proficiency required.
• Willing to work in a shift-based schedule.
• Experience in customer care or CSR is preferred.
• Familiarity with automotive industry is a plus.

Responsibilities

• Providing roadside assistance in a safe, professional and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analysing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.

Skills

German language

CRM systems

Help desk software

Customer service

Communication skills

Problem solving

Shift availability

Education

High school diploma

Tools

Help desk tools

CRM software

Job description

Volkswagen Group Services is hiring a Middle Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. Responsibilities include providing roadside assistance, handling inquiries by phone, resolving complaints and updating CRM records.

Requirements include a native German or C1 level, a high school diploma, and availability for shift work. Experience in customer care and familiarity with help desk software are advantageous.