Remote Senior German-Speaking Automotive Support Agent

Volkswagen Group; Portugal; Hybrid; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

Rapid career growth

Job summary

Volkswagen Group is seeking a Senior Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project. The role requires native-level German (C1) and strong English; CRM and help desk software experience is preferred.

The team handles automotive-related inquiries, complaints, and feature guidance on a multichannel basis. We offer competitive salary, benefits, and opportunities for rapid growth.

Qualifications

• High school diploma or equivalent.
• Minimum 4 years of experience in a Customer Care/CSR role.
• Native-level German or C1 proficiency required.
• Fluent English is a plus.
• Familiarity with the automotive industry is advantageous.
• Experience using help desk software and remote support.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Answer customer inquiries about products and services across automotive topics.
• Acknowledge and resolve customer complaints.
• Process inquiries received via multichannel platforms.
• Identify customer needs and assist with product features.
• Analyze and report product malfunctions.
• Assist in training new employees when requested by management.
• Update internal databases with technical issues and customer discussions.
• Inform customers about new features and functionalities.

Skills

German (C1)

English (Fluent)

CRM systems

Help desk software

Remote support

Communication skills

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Help desk software

Job description

Volkswagen Group is seeking a Senior Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project. The role requires native-level German (C1) and strong English; CRM and help desk software experience is preferred.

The team handles automotive-related inquiries, complaints, and feature guidance on a multichannel basis. We offer competitive salary, benefits, and opportunities for rapid growth.