Senior German-Speaking Automotive Contact Center Agent – Remote

Volkswagen Group; Portugal; Remoto; EUR 20.000 - 21.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive Salary and Benefits

Opportunity for rapid growth in the公司

Resumo da vaga

Volkswagen Group Services is seeking a Senior Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project. The role involves handling customer inquiries about products and services related to the automotive sector, resolving complaints, and updating internal databases.

The ideal candidate has native-level German or C1 proficiency, strong English, CRM experience, and solid customer-service skills.

Qualificações

• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (is a plus)
• Familiarity with the automotive industry (considered an advantage)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar CSR role (preferred)
• High school diploma or equivalent (preferred)

Responsabilidades

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities.

Conhecimentos

German language proficiency

English language

CRM systems

Help desk software

Remote support experience

Communication skills

Problem-solving

Customer service experience

Formação

High school diploma or equivalent

Ferramentas

CRM systems

Help desk software

Descrição da vaga

Volkswagen Group Services is seeking a Senior Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project. The role involves handling customer inquiries about products and services related to the automotive sector, resolving complaints, and updating internal databases.

The ideal candidate has native-level German or C1 proficiency, strong English, CRM experience, and solid customer-service skills.