Remote German-Speaking Roadside Support Agent

Volkswagen Group Services Portugal; Palmela; Remote; EUR 21,128 - 24,150; Part time

Benefits offered by this job

Competitive salary

Rapid growth

Career training

Collaborative environment

Multicultural teams

Proactive support

Job summary

Volkswagen Group Services Portugal is seeking a Middle Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. The role focuses on providing roadside assistance, resolving customer inquiries, and documenting technical issues with CRM systems.

Requires native-level German (or C1) and at least 2 years in customer care. Shift-based availability is mandatory; experience in automotive support is a plus. We offer competitive salary, growth, and training opportunities.

Qualifications

• High school diploma or equivalent (mandatory).
• Minimum 2 years in Customer Care Specialist or in a similar CSR role (preferred).
• Native-level German or minimum C1 proficiency (mandatory).
• Availability to work in a shift-based schedule (mandatory).

Responsibilities

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

Skills

German language proficiency

CRM software

Help desk software

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

CRM systems

Help desk tools

Job description

Volkswagen Group Services Portugal is seeking a Middle Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. The role focuses on providing roadside assistance, resolving customer inquiries, and documenting technical issues with CRM systems.

Requires native-level German (or C1) and at least 2 years in customer care. Shift-based availability is mandatory; experience in automotive support is a plus. We offer competitive salary, growth, and training opportunities.