Remote Senior German-Speaking Roadside Support Agent - Remote

Volkswagen Group Services; Viseu; Remoto; EUR 20.000 - 21.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary and benefits

Career growth opportunities

Training and onboarding

Resumo da vaga

Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance) for our fully remote project. You will provide roadside assistance calls in German, handle inquiries, and resolve issues with a focus on customer satisfaction.

The ideal candidate has at least 4 years of CSR experience, native-level German or C1, and is comfortable with shift work. Familiarity with CRM and help desk tools, plus a customer-first mindset, will help you thrive in this role.

Qualificações

• High school diploma or equivalent (mandatory).
• Minimum 4 years of experience in Customer Care or CSR roles.
• Native German or C1 proficiency required.
• Availability for shift-based schedule (mandatory).

Responsabilidades

• Providing roadside assistance in a safe, professional and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analysing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.

Conhecimentos

Excellent communication

Problem solving

Customer care

Formação

High school diploma

Ferramentas

Help desk software

CRM systems

Descrição da vaga

Select how often (in days) to receive an alert: Senior Contact Center Agent (Roadside Assistance)

Annualgrosssalaryrange: Min.19,712€-Max.21,084€(dependingonexperience). Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services. We are focused on our clients' activities and take responsibility for carrying them out on their behalf. We are currently looking to grow our team with a Senior Contact Center Agent (Roadside Assistance - German Speaker) for our fully remote project.

What will your responsibilities be?

• Providing roadside assistance in a safe, professional and timely manner
• Acknowledging and resolving customer complaints
• Processing inquiries received via phone
• Identifying customer needs and helping customers using specific features
• Analysing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved

What skills are we looking for?

• High school diploma or equivalent (mandatory)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred )
• Native-level German or minimum C1 proficiency (mandatory )
• Availability to work in a shift-based schedule (mandatory)
• Familiarity with the automotive industry (considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career

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