Remote Senior German-Speaking Roadside Support Agent

Volkswagen Group Services GmbH; Palmela; Híbrido; EUR 20 000 - 21 000; Tempo integral

Resumo da oferta

Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance) who will work on a fully remote project. You will provide roadside assistance, handle customer inquiries by phone, resolve complaints, and update internal databases. German language proficiency (native/C1) and 4+ years CSR experience are preferred.

The role requires shift-based availability, familiarity with CRM systems, and experience with help desk software. A background in automotive services is a plus.

Qualificações

• High school diploma or equivalent (mandatory).
• 4+ years of experience as a Customer Care Specialist or CSR (preferred).
• Native-level German or C1 proficiency (mandatory).
• Availability to work in a shift-based schedule (mandatory).
• Familiarity with the automotive industry (advantage).
• Experience using help desk software and remote support too.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Responsabilidades

• Providing roadside assistance in a safe, professional and timely manner.
• Acknowledging and resolving customer complaints.
• Processing inquiries received via phone.
• Identifying customer needs and helping customers using specific features.
• Analysing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating our internal databases with information about technical issues and useful discussions with customers.
• Informing customers about new features and functionalities.
• Following up with customers to ensure their technical issues are resolved.

Conhecimentos

German language proficiency (native/C1

CRM systems

Helpdesk software

Communication & problem solving

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Descrição da oferta de emprego

Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance) who will work on a fully remote project. You will provide roadside assistance, handle customer inquiries by phone, resolve complaints, and update internal databases. German language proficiency (native/C1) and 4+ years CSR experience are preferred.

The role requires shift-based availability, familiarity with CRM systems, and experience with help desk software. A background in automotive services is a plus.