Remote German-Speaking Automotive Support Agent

Volkswagen Group; Palmela; Presencial; EUR 17 130 - 20 243; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Growth opportunities

Training programs

Collaborative environment

Multicultural teams

Proactive support

Resumo da oferta

Volkswagen Group Services in Portugal is growing its team with a Middle Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project. The role involves handling customer inquiries across products and services, resolving complaints, and updating records in CRM systems.

Candidates should have a high school diploma, at least 2 years in customer care, native German or C1, English a plus, and familiarity with automotive industry.

Qualificações

• High school diploma or equivalent (mandatory).
• Minimum 2 years of previous work experience in as Customer Care Specialist or similar CSR role (preferred).
• Native-level German or minimum C1 proficiency (mandatory).
• Fluent in English (is a plus).
• Familiarity with the automotive industry (advantage).
• Experience using help desk software and remote support.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Responsabilidades

• Answering customer inquiries about products and services across topics.
• Acknowledging and resolving customer complaints.
• Processing inquiries via multichannel.
• Identifying customer needs and helping customers with features.
• Analyzing and reporting product malfunctions.
• Assisting in training new employees when requested by management.
• Updating internal databases with information about technical issues and discussions with customers.
• Informing customers about new features and functionalities.

Conhecimentos

German language

English language

CRM systems

Help desk software

Customer service

Formação académica

High school diploma

Ferramentas

Help desk software

CRM systems

Descrição da oferta de emprego

Volkswagen Group Services in Portugal is growing its team with a Middle Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project. The role involves handling customer inquiries across products and services, resolving complaints, and updating records in CRM systems.

Candidates should have a high school diploma, at least 2 years in customer care, native German or C1, English a plus, and familiarity with automotive industry.