Senior German-Speaking Automotive CSR (Remote)

Volkswagen Group Services Gmbh; Portugal; Remote; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary & Benefits

Rapid career growth

Structured training paths

Collaborative, multicultural team

Proactive support

Job summary

Volkswagen Group Services is hiring a Senior Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project based in Portugal. The role requires native-level German (or C1) and offers a salary of 19,712€–21,084€ gross per year, depending on experience. English is a plus and automotive knowledge is advantageous.

You will handle customer inquiries, manage complaints, process multichannel requests, and support trainings while updating CRM systems and internal databases.

Qualifications

• Native-level German or C1 proficiency (mandatory)
• Fluent in English (a plus)
• Experience in customer care or CSR role (preferred)
• Familiarity with automotive industry (advantage)
• Experience with help desk software and CRM systems

Responsibilities

• Answer customer inquiries about products and services (staff, website, company, vehicle-specific topics)
• Acknowledge and resolve customer complaints
• Process inquiries received via multichannel
• Identify customer needs and assist with features
• Analyze and report product malfunctions
• Assist in training new employees when requested
• Update internal databases with information about technical issues
• Inform customers about new features and functionalities

Skills

German language proficiency

English language proficiency

Education

High school diploma or equivalent

Job description

Volkswagen Group Services is hiring a Senior Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project based in Portugal. The role requires native-level German (or C1) and offers a salary of 19,712€–21,084€ gross per year, depending on experience. English is a plus and automotive knowledge is advantageous.

You will handle customer inquiries, manage complaints, process multichannel requests, and support trainings while updating CRM systems and internal databases.