Senior Customer Support Leader — Remote-Ready

ClearOps GmbH; Faro; Híbrido; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Professional growth with flat hierarchies

Flexible work-from-anywhere policy

Regular 1:1s and feedback sessions

Resumo da oferta

ClearOps GmbH is seeking a Senior Customer Support Manager to deliver exceptional support experiences worldwide. In this role, you will manage complex support cases, optimize processes, and play a crucial part in shaping our customer support organization.

The ideal candidate has 4+ years of technical customer support experience, strong problem-solving skills, and a proactive approach to customer service. Join our dynamic startup and help drive our growth as we scale internationally.

Qualificações

• 4+ years of experience in technical customer support or a similar SaaS environment.
• Strong technical mindset with the ability to understand complex systems.
• Experience with databases, APIs, and SaaS products is a strong plus.

Responsabilidades

• Own complex customer inquiries and technical support cases.
• Provide high-quality support across multiple channels.
• Analyze support trends to improve product experience.

Conhecimentos

Technical customer support experience

Problem-solving skills

Excellent communication skills (English)

Experience with support systems (Zendesk, Jira, Salesforce)

Customer-first mentality

Ferramentas

Zendesk

Jira

Salesforce

Descrição da oferta de emprego

ClearOps GmbH is seeking a Senior Customer Support Manager to deliver exceptional support experiences worldwide. In this role, you will manage complex support cases, optimize processes, and play a crucial part in shaping our customer support organization.

The ideal candidate has 4+ years of technical customer support experience, strong problem-solving skills, and a proactive approach to customer service. Join our dynamic startup and help drive our growth as we scale internationally.