German-Speaking Customer Operations Lead (Remote)

Nezasa; Lisboa; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Fully remote setup with flexible hours

Yearly home office voucher

Team events and learning opportunities

AI tooling access

Job summary

Nezasa seeks a Customer Operations Manager to own German-speaking customers from onboarding to steady state. You will coordinate multi-stakeholder integrations, work with product/engineering on feedback, and ensure fast go-live and ongoing success.

You will engage with customers, partners and internal teams, driving AI-enabled operations while maintaining proactive communication and clear milestones in a remote-European setup.

Qualifications

• 4+ years in a customer-facing B2B software role (Delivery/Onboarding/CSM)
• Experience running software projects with engineering teams, integrations or APIs
• Strong German and English communication for diverse audiences
• Proactive, highly organized with ability to manage multiple customers/projects remotely
• Familiarity with AI tools and applying them in customer operations

Responsibilities

• Own a portfolio of German-speaking customers from onboarding to steady state
• Plan and run onboarding projects end to end with defined scope, milestones and risks
• Coordinate multi-phase rollouts across internal teams, partners, and customer IT
• Maintain visibility of timelines, blockers and decisions; escalate when at risk
• Lead configuration workshops and manage product setups, including integrations
• Engage in technical discussions with customers, partners and Engineering; translate business needs to technical terms
• Run hypercare post go-live to ensure smooth transition to steady state
• Drive product adoption by monitoring usage and identifying improvements
• Capture customer feedback for Product/Engineering and close the feedback loop
• Handle L2+ support where needed and maintain portfolio health
• Identify expansion signals with Account Management and Sales
• Document patterns, gaps and playbooks for standardization and automation

Skills

Customer-facing experience

Delivery Manager experience

Technical Project Manager

German & English communication

Proactive mindset

Organisational skills

Autonomous remote work

AI-first mindset

Tools

AI tools

Job description

Nezasa seeks a Customer Operations Manager to own German-speaking customers from onboarding to steady state. You will coordinate multi-stakeholder integrations, work with product/engineering on feedback, and ensure fast go-live and ongoing success.

You will engage with customers, partners and internal teams, driving AI-enabled operations while maintaining proactive communication and clear milestones in a remote-European setup.