Senior Customer Support Engineer (M/F/D) - Lisbon

ClearOps GmbH; Faro; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Professional growth with flat hierarchies

Flexible work-from-anywhere policy

Regular 1:1s and feedback sessions

Job summary

ClearOps GmbH is seeking a Senior Customer Support Manager to deliver exceptional support experiences worldwide. In this role, you will manage complex support cases, optimize processes, and play a crucial part in shaping our customer support organization.

The ideal candidate has 4+ years of technical customer support experience, strong problem-solving skills, and a proactive approach to customer service. Join our dynamic startup and help drive our growth as we scale internationally.

Qualifications

• 4+ years of experience in technical customer support or a similar SaaS environment.
• Strong technical mindset with the ability to understand complex systems.
• Experience with databases, APIs, and SaaS products is a strong plus.

Responsibilities

• Own complex customer inquiries and technical support cases.
• Provide high-quality support across multiple channels.
• Analyze support trends to improve product experience.

Skills

Technical customer support experience

Problem-solving skills

Excellent communication skills (English)

Experience with support systems (Zendesk, Jira, Salesforce)

Customer-first mentality

Tools

Zendesk

Jira

Salesforce

Job description

Your mission

About ClearOps

ClearOps is a fast-growing supply chain tech startup with a mission to ensure that machines never break down again. By transforming service supply chains into a proactive, data‑driven network, we maximize uptime and customer value for OEMs in industries such as agricultural machinery, construction machinery, trucking, automotive, material handling, and beyond. With a team of 60 ambitious professionals, we are scaling rapidly and looking for the right talent to join us on this journey.

The Role

As a Senior Customer Support Manager at ClearOps, you will play a key role in delivering exceptional support experiences to our customers worldwide. You will act as a trusted technical expert, owning complex support cases, improving internal processes, and helping shape the future of our customer support organization.

You thrive in dynamic startup environments, enjoy solving technical problems, and care deeply about creating a best‑in‑class customer experience.

Your profile

• Take ownership of complex customer inquiries and technical support cases
• Provide high‑quality support across multiple communication channels
• Troubleshoot technical issues and collaborate closely with Product and Engineering teams
• Identify recurring customer pain points and proactively suggest improvements
• Support the optimization of support processes, workflows, and documentation
• Contribute to the expansion and maintenance of the internal and external knowledge base
• Analyze support trends and customer feedback to improve product experience
• Act as a sparring partner for junior support colleagues and share best practices
• Ensure fast, reliable, and customer‑centric communication

Who You Are:

• 4+ years of experience in technical customer support, customer operations, or a similar SaaS environment
• Strong technical mindset with the ability to understand complex systems and workflows
• Excellent communication skills in English (C1 level)
• Strong problem‑solving and organizational skills
• Experience working with support and ticketing systems such as Zendesk, Jira, or Salesforce
• Ability to work independently and manage priorities in a fast‑paced startup environment
• Customer‑first mentality with a proactive and solution‑oriented mindset
• Experience with SaaS products, APIs, SQL, or databases is a strong plus
• Familiarity with supply chain, aftersales, or manufacturing environments is beneficial

Why us?

ClearOps is a hidden champion on a strong growth path in the supply‑chain‑software industry. As part of ClerOps, you will be benefitting in several ways:

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
• Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
• TEAM: Joint team events, such as Culture Week.
• Workation: Combine vacation and work and work from wherever you want.

Are You Ready to Make an Impact?

If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the ClearOps journey.