Senior Application Support Consultant - Retail Banking

Finastra; Lisboa; Presencial; EUR 50 000 - 70 000; Tempo integral

Resumo da oferta

Finastra is seeking a Senior Application Support Consultant to help clients solve complex challenges in banking applications, optimise system performance, and ensure mission-critical apps run smoothly.

You will investigate issues, work with Development teams on defect resolution, support deployments and provide guidance to clients, while embedding AI-enabled automation to improve processes.

Qualificações

• Experience supporting banking applications, ideally within retail banking.
• Strong understanding of retail banking processes and functionality.
• Background in Application Support, Technical Support, Testing, or Development.
• SQL and RDBMS knowledge.
• Experience analysing logs and troubleshooting complex issues.
• Ability to work with Development teams on defect investigation and resolution.
• Fluent Portuguese and English communication skills.

Responsabilidades

• Investigate and resolve complex client issues through detailed root cause analysis.
• Identify whether issues are functional, configuration-related, or software defects.
• Work closely with Development teams to drive defect resolution and improvements.
• Support deployments, releases, testing, and post-production validation.
• Act as a trusted advisor to clients, providing clear communication and expert guidance.
• Create and maintain knowledge articles and operational documentation.
• Drive productivity and business performance by embedding AI-enabled automation, improving processes based on value and risk, ensuring trusted data standards, and leveraging insights to support informed decision-making and measurable outcomes.

Conhecimentos

Banking apps experience

Retail banking processes

Application Support

SQL

Log analysis

Development collaboration

Portuguese language

English language

Descrição da oferta de emprego

Join a team that's powering critical banking operations for financial institutions around the world.

We're looking for an Senior Application Support Consultant with experience in banking applications and retail banking processes to help our clients solve complex challenges, optimise system performance, and ensure business-critical applications run smoothly.

What You'll Do

• Investigate and resolve complex client issues through detailed root cause analysis.
• Identify whether issues are functional, configuration-related, or software defects.
• Work closely with Development teams to drive defect resolution and improvements.
• Support deployments, releases, testing, and post-production validation.
• Act as a trusted advisor to clients, providing clear communication and expert guidance.
• Create and maintain knowledge articles and operational documentation.
• Drive productivity and business performance by embedding AI-enabled automation, improving processes based on value and risk, ensuring trusted data standards, and leveraging insights to support informed decision-making and measurable outcomes.

What We're Looking For

• Experience supporting banking applications, ideally within retail banking
• Strong understanding of retail banking processes and functionality
• Background in Application Support, Technical Support, Testing, or Development
• SQL and RDBMS knowledge
• Experience analysing logs and troubleshooting complex issues
• Ability to work with Development teams on defect investigation and resolution
• Fluent Portuguese and English communication skills

Why Join Us?

• Work with leading financial institutions.
• Become a subject matter expert in a market-leading banking platform.
• Collaborate with global Product, Development, and Support teams.
• Build your career in a growing fintech environment.