Application Support Engineer

HN Services Portugal; Lisboa; Presencial; EUR 36 000 - 54 000; Tempo integral

Resumo da oferta

HN Services Portugal is seeking an Application Support Engineer – Payment Processing in Lisbon/Porto to join an international IT environment. The role focuses on Level 2/3 application support, tackling incidents and issues, and driving automation with Oracle SQL, Linux/Windows, scripting and DevOps.

The candidate will support production platforms, manage incidents, and collaborate with IT and business teams to ensure availability.

Qualificações

• Experience in Application Production Support / IT Support.
• Mandatory knowledge of Oracle SQL.
• Good knowledge of scripting languages and automation.
• Experience with Linux and Windows environments.
• Knowledge of Unix is a plus.
• Knowledge of Ansible / DevOps.
• Understanding of ITIL principles is a plus.
• Ability to troubleshoot technical issues and understand the relationship between applications, infrastructure and business processes.
• Experience in banking / financial services / payment processing is a plus.

Responsabilidades

• Provide application support for Payment Processing platforms within Securities Services.
• Support the business in their IT needs, understanding workflows and operational scenarios.
• Ensure proper production coverage according to shift requirements.
• Manage incidents, tickets, tasks and production issues.
• Provide regular updates to business stakeholders and teams.
• Investigate technical issues, patches and releases; identify systemic problems.
• Document incidents, solutions and procedures for knowledge sharing.
• Support training and onboarding of team members.
• Work with other team members to improve coverage and support.
• Develop scripts and automation to improve repetitive tasks.
• Contribute to continuous improvements and operational efficiency.
• Work with Linux, Windows, Unix environments when required.
• Participate in weekend and holiday support on a rotational basis.
• Strong experience in Application Production Support / IT Support.

Conhecimentos

Oracle SQL

Linux

Windows

Unix

Scripting

DevOps

Ansible

ITIL

Ferramentas

Ansible

Descrição da oferta de emprego

We're looking for an Application Support Engineer – Payment Processing (Lisbon/Porto)

Who We're Looking For

We are looking for an Application Support Engineer to join an international IT environment within the Securities Services / Payment Processing area, supporting business applications under the Germany scope.

The role is focused on Level 2/3 application support, working closely with business and IT teams to ensure the availability and smooth operation of production platforms. It combines incident and issue management, technical troubleshooting, automation and continuous improvement, with a strong focus on Oracle SQL, Linux/Windows, scripting and DevOps.

Professional Experience & Main Tasks

• Provide application support for Payment Processing platforms within the Securities Services area.
• Support the business in their IT needs, understanding business workflows, processes and operational scenarios.
• Ensure proper production coverage according to the designated shift and operational requirements.
• Manage and follow up on incidents, tickets, tasks and production issues.
• Provide regular updates to business stakeholders, team members and other project/task partnering teams.
• Investigate underlying technical issues, associated patches and releases, and identify potential systemic problems.
• Document incidents, solutions and procedures to ensure effective knowledge sharing and follow-up.
• Support the training and onboarding of team members, sharing technical and business knowledge.
• Work closely with other team members to improve platform coverage and operational support.
• Develop scripts and automation to improve repetitive and procedure-oriented tasks.
• Contribute to continuous improvement and operational efficiency within the support environment.
• Work with Linux, Windows, Unix and network environments when required.
• Participate in weekend and holiday support on a rotational basis, according to predefined operational needs.
• Strong experience in Application Production Support / IT Support.
• Mandatory knowledge of Oracle SQL.
• Good knowledge of scripting languages and automation.
• Experience with Linux and Windows environments.
• Knowledge of Unix is a plus.
• Knowledge of Ansible / DevOps.
• Understanding of ITIL principles is a plus.
• Ability to troubleshoot technical issues and understand the relationship between applications, infrastructure and business processes.
• Experience in banking / financial services / payment processing is a plus.