Senior Application Support Analyst – Data Management Software

Itds Portugal; Lisboa; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

ITDS Portugal, Lisbon-based, is seeking a Senior Application Support Analyst — Data Management Software, to provide Level 2 support for Batica, a data access platform for banking professionals, with a hybrid model supporting up to 2 remote days weekly.

You will analyze incidents, perform root-cause investigations, coordinate with development and business teams on changes, monitor trends, and help maintain production stability and data access improvements.

Qualificações

• Minimum of 4 years experience in application support or related roles within data management.
• Strong technical skills in databases (MongoDB), logs (ASM), Jira/Confluence, and ServiceNow.
• Proven experience in incident management, troubleshooting, root cause analysis, and configuration management.
• Fluent in English; working knowledge of French (B2).

Responsabilidades

• Analyze, troubleshoot, and resolve incidents related to Batica, ensuring prompt resolution aligned with business priorities.
• Conduct functional and technical investigations to identify root causes of recurring issues.
• Collaborate with development teams and business stakeholders to coordinate changes and enhancements.
• Monitor and report on incident trends, contributing to problem management initiatives.
• Support production stability by proactively managing system health and performance.
• Assist with migration activities and contribute to data access improvements.
• Document incidents, resolutions, and recommendations effectively for future reference.
• Communicate clearly with technical, functional, and business teams to facilitate seamless operations.

Conhecimentos

English (communicative)

French (B2)

Ferramentas

MongoDB

ASM logs

Jira/Confluence

ServiceNow

Descrição da oferta de emprego

Empower Data-Driven Decisions — Elevate application support to streamline complex data management!

Lisbon-based opportunity with hybrid work model (up to 2 remote days per week).

As a Senior Application Support Analyst — Data Management Software, you will be working for our client, a leading financial services organization. In this role, you will provide critical Level 2 support for Batica, a cutting-edge application designed to facilitate secure access to legal, regulatory, and external data for banking professionals. Your expertise will ensure production stability, optimal incident resolution, and continuous service improvement, helping clients unlock the power of data in a secure environment.

Your main responsibilities:

• Analyze, troubleshoot, and resolve incidents related to Batica, ensuring prompt resolution aligned with business priorities.
• Conduct functional and technical investigations to identify root causes of recurring issues.
• Collaborate with development teams and business stakeholders to coordinate changes and enhancements.
• Monitor and report on incident trends, contributing to problem management initiatives.
• Support production stability by proactively managing system health and performance.
• Assist with migration activities and contribute to data access improvements.
• Document incidents, resolutions, and recommendations effectively for future reference.
• Communicate clearly with technical, functional, and business teams to facilitate seamless operations.

You're ideal for this role if you have:

• Minimum of 4 years experience in application support or related roles within data management.
• Strong technical skills in databases (MongoDB), logs (ASM), Jira/Confluence, and ServiceNow.
• Proven experience in incident management, troubleshooting, root cause analysis, and configuration management.
• Ability to produce reports and communicate with diverse stakeholders.
• Fluent in English (communicative level).
• Working knowledge of French (B2 level).

It is a strong plus if you have:

• Experience with API platforms and data visualization tools.
• Knowledge of banking or financial sector data environments.
• Certifications in IT service management or relevant technologies.

Language Required for the role:

• English — Communicative level
• French — B2 level

Eligibility for the role:

• Only candidates with an existing legal right to work in Europe will be considered for this role.