Appplication Production Support

Decskill; Portugal; Presencial; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

Decskill is seeking an Application Production Support specialist in Portugal to join our IT operations for group applications and tools.

You will handle incidents, provide L1/L2 support in a banking environment, and work in shift rotations with on-call duties. The role requires expertise in Linux/Unix, Oracle SQL/PLSQL, data warehouses, middleware (MQ, Tomcat), cloud basics, and modern tooling such as Dynatrace, Kubernetes, Docker, Ansible, Power BI and Tableau.

Qualificações

• Experience providing L1/L2 Application Support in a banking environment.
• Strong understanding of core banking operations.
• Proven troubleshooting and incident resolution skills.
• Experience supporting business-critical production applications.
• Knowledge of Linux/Unix and Shell scripting.
• Expert knowledge of Oracle Database, SQL and PL/SQL.
• Strong understanding of Data Warehouses and Data Platforms.
• Hands-on experience with Autosys.
• Working knowledge of middleware technologies such as MQ and Tomcat.
• Familiarity with Cloud Computing technologies.
• Experience with Dynatrace, Kubernetes, Docker, and Ansible.
• Knowledge of reporting tools such as Power BI and Tableau.
• Understanding of ITIL practices and service management principles.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and work under pressure.
• Proactive mindset with focus on continuous improvement.
• Excellent communication and collaboration skills.
• Flexibility to work shifts and participate in on-call rotations.
• Good level of English.

Responsabilidades

• Provide Application Production Support for group applications and tools.
• Handle incidents, service requests, and application support activities.
• Work in shift rotations and participate in on-call support.
• Prioritize and deliver high-quality support to business teams by troubleshooting and resolving production issues.
• Analyze system, middleware, and application logs to identify and resolve potential issues.
• Monitor application services, generate reports, and drive continuous improvements in service quality and availability.
• Contribute to continuous service improvement initiatives by addressing recurring issues through problem management and automation.
• Participate in Disaster Recovery (DR) tests and Live Play exercises.
• Collaborate with the team to ensure the stability and reliability of production applications.

Conhecimentos

Analytical skills

Communication

Team collaboration

English - good level

Ferramentas

Linux/Unix

Shell scripting

Oracle SQL

PL/SQL

Data Warehouses

Data Platforms

Autosys

MQ

Tomcat

Cloud Computing

Dynatrace

Kubernetes

Docker

Ansible

Power BI

Tableau

ITIL

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for Application Production Support!

Responsibilities:

• Provide Application Production Support for group applications and tools.
• Handle incidents, service requests, and application support activities.
• Work in shift rotations and participate in on-call support.
• Prioritize and deliver high-quality support to business teams by troubleshooting and resolving production issues.
• Analyze system, middleware, and application logs to identify and resolve potential issues.
• Monitor application services, generate reports, and drive continuous improvements in service quality and availability.
• Contribute to continuous service improvement initiatives by addressing recurring issues through problem management and automation.
• Participate in Disaster Recovery (DR) tests and Live Play exercises.
• Collaborate with the team to ensure the stability and reliability of production applications.

Requirements:

• Experience providing L1/L2 Application Support in a banking environment.
• Strong understanding of core banking operations.
• Proven troubleshooting and incident resolution skills.
• Experience supporting business-critical production applications.
• Expert knowledge of Linux/Unix and Shell Scripting.
• Expert knowledge of Oracle Database, SQL, and PL/SQL.
• Strong understanding of Data Warehouses and Data Platforms.
• Hands-on experience with Autosys.
• Working knowledge of middleware technologies such as MQ and Tomcat.
• Familiarity with Cloud Computing technologies.
• Experience with Dynatrace, Kubernetes (K8s), Docker, and Ansible.
• Knowledge of reporting tools such as Power BI and Tableau.
• Understanding of ITIL practices and service management principles.
• Strong analytical and problem-solving abilities.
• Ability to prioritize tasks and work effectively under pressure.
• Proactive mindset with a focus on continuous improvement.
• Excellent communication and collaboration skills.
• Flexibility to work shifts and participate in on-call rotations.
• Good level of english.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability.

Thank you!

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being