Senior Application Production Support Lead

Axians Portugal; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Performance bonuses

Job summary

Axians Portugal is seeking a Senior Application Production Support professional to ensure stability and continuous improvement of critical business applications in production. You will provide both technical and functional support, monitor performance, and coordinate releases with development and infrastructure teams to maintain service continuity.

In this role, you will handle incidents and changes following ITIL/ITSM best practices, implement automation and observability improvements, and

Qualifications

• Act as the first point of contact for IT Production incidents, requests, problems and operational inquiries, ensuring rapid response and clear communication.
• Provide both technical and functional support to users, business stakeholders, and technical teams during production events.
• Monitor application and infrastructure layers to ensure service availability, stability, and performance.
• Coordinate and manage incidents, service requests, problems, and changes through ITSM processes while meeting SLAs.
• Manage application releases, deployments, migrations, and production changes.
• Prepare and validate production and pre-production environments for new releases and infrastructure changes.
• Implement and improve monitoring, automation, batch processing, and scheduling solutions.

Responsibilities

• Analyse operational data, identify recurring issues, and drive preventive actions to improve service quality and user experience.
• Create, maintain, and enrich technical documentation, operating procedures, and knowledge repositories.
• Support application integrations leveraging existing services and technologies to reduce implementation effort and delivery timelines.
• Ensure compliance with operational processes, security requirements, and remediation actions.

Skills

Application Production Support

IT Operations

ITIL / ITSM

Monitoring / Observability

Automation

Incident/Problem Management

SQL Databases

Windows / Linux / UNIX

Networking Concepts

Cloud / IaC concepts

Tools

Autosys

Jenkins

Ansible

Batch Processing

DevOps

SecDevOps

Dynatrace

ServiceNow

Jira

Job description

Axians Portugal is seeking a Senior Application Production Support professional to ensure stability and continuous improvement of critical business applications in production. You will provide both technical and functional support, monitor performance, and coordinate releases with development and infrastructure teams to maintain service continuity.

In this role, you will handle incidents and changes following ITIL/ITSM best practices, implement automation and observability improvements, and