Senior Application Production Support

Axians Portugal; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Employee assistance program

Performance bonuses

Job summary

Axians Portugal is seeking a Senior Application Production Support professional to ensure stability and continuous improvement of critical business applications in production. You will provide both technical and functional support, monitor performance, and coordinate releases with development and infrastructure teams to maintain service continuity.

In this role, you will handle incidents and changes following ITIL/ITSM best practices, implement automation and observability improvements, and

Qualifications

• Act as the first point of contact for IT Production incidents, requests, problems and operational inquiries, ensuring rapid response and clear communication.
• Provide both technical and functional support to users, business stakeholders, and technical teams during production events.
• Monitor application and infrastructure layers to ensure service availability, stability, and performance.
• Coordinate and manage incidents, service requests, problems, and changes through ITSM processes while meeting SLAs.
• Manage application releases, deployments, migrations, and production changes.
• Prepare and validate production and pre-production environments for new releases and infrastructure changes.
• Implement and improve monitoring, automation, batch processing, and scheduling solutions.

Responsibilities

• Analyse operational data, identify recurring issues, and drive preventive actions to improve service quality and user experience.
• Create, maintain, and enrich technical documentation, operating procedures, and knowledge repositories.
• Support application integrations leveraging existing services and technologies to reduce implementation effort and delivery timelines.
• Ensure compliance with operational processes, security requirements, and remediation actions.

Skills

Application Production Support

IT Operations

ITIL / ITSM

Monitoring / Observability

Automation

Incident/Problem Management

SQL Databases

Windows / Linux / UNIX

Networking Concepts

Cloud / IaC concepts

Tools

Autosys

Jenkins

Ansible

Batch Processing

DevOps

SecDevOps

Dynatrace

ServiceNow

Jira

Job description

Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.

SENIOR APPLICATION PRODUCTION SUPPORT

What We Are Looking For

We are looking for an experienced Application Production Support professional responsible for ensuring the stability, availability, and continuous improvement of business-critical applications in a production environment. You will provide both technical and functional support, manage application releases, monitor system performance, and contribute to service excellence through incident prevention, automation, and operational efficiency. Working closely with development and infrastructure teams, you will play a key role in maintaining service continuity and enhancing user experience.

What You Will Do On a Daily Basis

• Act as the first point of contact for IT Production-related incidents, requests, problems, and operational enquiries.
• Provide technical and functional support to users, business stakeholders, and technical teams.
• Monitor application and infrastructure layers to ensure service availability, stability, and performance.
• Manage incidents, service requests, problems, and changes through ITSM processes while ensuring agreed service levels are met.
• Coordinate and manage application releases, deployments, migrations, and production changes.
• Prepare and validate production and pre-production environments for new releases and infrastructure changes.
• Implement and improve monitoring, automation, batch processing, and scheduling solutions.
• Analyse operational data, identify recurring issues, and drive preventive actions to improve service quality and user experience.
• Manage functional change requests and contribute to continuous service improvement initiatives.
• Create, maintain, and enrich technical documentation, operating procedures, and knowledge repositories.
• Support application integrations leveraging existing services and technologies to reduce implementation effort and delivery timelines.
• Ensure compliance with operational processes, security requirements, and remediation actions.

Your Key Skills

• Strong expertise in Application Production Support, IT Operations, Application Management, or Production Engineering environments.
• Experience managing incidents, requests, problems, releases, and changes following ITIL and ITSM best practices.
• Strong troubleshooting skills across applications, databases, operating systems, infrastructure, and middleware components.
• Experience with monitoring, observability, automation, and continuous improvement initiatives.
• Ability to operate in mission-critical environments while maintaining a strong customer-focused approach.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Strong communication skills and ability to collaborate with multidisciplinary and multicultural teams.

Your Main Qualifications

• 6 to 10 years of professional experience in Application Production Support, IT Operations, or related roles.
• Strong knowledge of SQL databases including Microsoft SQL Server, Oracle, PostgreSQL, and Sybase.
• Experience administering and supporting Windows Server, Linux (RHEL), and UNIX (AIX) environments.
• Experience with file transfer technologies such as CFT, MQ, FTaaS, FTP, SFTP, and PeSIT.
• Hands‑on experience with scheduling and automation tools such as Autosys, Jenkins, Ansible, Batch Processing, DevOps, and SecDevOps.
• Experience using monitoring and observability solutions such as Dynatrace.
• Knowledge of networking concepts including LAN, VPN, LDAP, and Active Directory.
• Understanding of infrastructure environments including Load Balancers, Firewalls, Virtual Machines, DMZ, Cloud platforms, and Infrastructure as Code.
• Knowledge of security practices and technologies include TLS, SSL, SSH, PKI, Certificates, SAST, and DAST.
• Good understanding of Cloud models including IaaS, PaaS, and SaaS.
• Experience with Service Management platforms such as ServiceNow, Jira, and ITSM toolsets.
• Banking sector experience will be considered a strong advantage.
• ITIL Certification (nice to have).
• Fluent English communication skills, both written and spoken.

What We Offer

Stable professional career

Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.

Prospects for career advancement

You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.

Work Life Balance

By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.

Attractive, Evolving Compensation

When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).

Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.

Join Axians

At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at [e-mail].