Application Production Support

PrimeIT; Lisboa; Presencial; EUR 13 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food Allowance

Flex Benefits

Resumo da oferta

PrimeIT is seeking an Application Production Support professional to join our Lisbon/Porto teams. You will respond to users, implement monitoring, manage releases and automate with Linux, SQL, and DevOps tools.

The role requires 3 to 6 years of experience and offers a base salary between €1,200 and €2,000 plus food allowance and flex benefits.

Qualificações

• Experience with Linux system administration and performance tuning.
• Strong SQL skills with MySQL/PostgreSQL/Oracle/MS SQL.
• Scripting with Bash or Python for automation.
• Hands-on DevOps: Ansible playbooks and CI/CD integration.
• Basic Terraform/Helm for infra provisioning.
• Docker and Kubernetes with monitoring basics.
• Dynatrace and Prometheus/Grafana monitoring knowledge.
• Familiarity with ITIL/ITSM processes and ticketing tools.

Responsabilidades

• Responds to users and fixes issues within an application.
• Implements monitoring and oversees the app’s components.
• Orchestrating and managing releases within the scope.
• Handling requests for functional/ technical upgrades.
• Performing technical integration to reduce implementation times.
• Creating and enriching the application documentation baseline.
• Contributing to processes in compliance with requirements and remediations.
• Analyzing and improving performance to enhance user experience.

Conhecimentos

Linux administration

SQL queries

Bash / Python scripting

DevOps tooling

CI/CD integration

ITIL/ITSM familiarity

Ferramentas

Ansible

Terraform

Helm

Docker

Kubernetes

Dynatrace

Prometheus

Grafana

JIRA Service Management

ServiceNow

Descrição da oferta de emprego

Did you know that the average reading time for a job advertisement is only 30 seconds? Let's use them well: 18 years of experience. 2,360 employees. 20 offices and 2 Talent Hubs. 10 internal programmes designed with you in mind.

We are looking for a Application Production Support!

Location: Lisbon | Porto

Level of Experience: Mid (3 to 6 years)

Salary Package & Benefits: €1,200 to €2,000 (salary base) + Food Allowance + Flex Benefits

Main Tasks:

• Responds to users and fixes technical, functional or business logic issues within an application.
• Implementing monitoring and supervise the application’s technical and functional components.
• Orchestrating and managing the various releases within the scope.
• Managing requests for functiona/ technical upgrades.
• Performing technical integration of applications based on existing products and services, in order to reduce implementation times.
• Creating and enriching the application document baseline. Maintaining operating procedures.
• Contributing to the processes belonging to the activity in compliance with requirements and carrying out the necessary remediations.
• Analysing, measuring and improving the performance of the application’s technical and functional components in order to improve the user experience.

Technical Skills:

• Strong hands‑on experience with Linux (RHEL 7/8, SLES, Ubuntu) – system administration, troubleshooting, performance tuning, kernel parameters.
• Proficient in SQL (MySQL, PostgreSQL, Oracle or MS‑SQL) – writing/optimising queries, analysing execution plans, basic DBA tasks (user/role management, backups).
• Bash / Python (or PowerShell on Windows) – scripting for log parsing, health‑checks, incident remediation.
• Experience with DevOps:
• Ansible – playbook authoring, role development, inventory management, integration with CI/CD pipelines.
• Basic knowledge of Terraform / Helm (optional) for infrastructure provisioning.
• Knowledge of Docker and Kubernetes (basic pod debugging, log aggregation).
• Monitoring
• Dynatrace – configuration of agents, custom metrics, dashboard creation, problem detection, root‑cause analysis.
• Familiarity with Prometheus / Grafana
• Understanding of ITIL/ITSM processes (incident, problem, change, release).
• Experience with ticketing tools (e.g., ServiceNow, JIRA Service Management).