Application Support Engineer

act digital; Lisboa; Híbrido; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

act digital is seeking an Application Support Engineer to join our hybrid Lisbon team, ensuring availability and performance of enterprise platforms across on-prem and cloud environments. You will manage OpenStack, AWS, Kubernetes, and supporting infrastructure, while collaborating with cross-functional teams to maintain service reliability.

The role emphasizes strong troubleshooting, ITIL-aligned operations, and hands-on experience with Apache, Tomcat, Control-M, CFT, ArgoCD, and Dynatrace.

Qualificações

• Experience with OpenStack, AWS, and Kubernetes.
• Strong Linux and Windows Server administration.
• Hands-on Apache, Tomcat, Control-M, and CFT.
• Knowledge of ArgoCD and CI/CD methodologies.
• Experience with Dynatrace monitoring and observability tools.
• Familiarity with ServiceNow.
• Good understanding of ITIL processes.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and teamwork abilities.

Responsabilidades

• Administer and support OpenStack, AWS, and Kubernetes environments.
• Manage and maintain Windows Server and Linux infrastructures.
• Configure and support Apache and Tomcat servers.
• Monitor and manage workloads using Control-M.
• Support secure file transfers through CFT.
• Implement and manage deployment processes using ArgoCD.
• Monitor platform health, performance, and availability using Dynatrace.
• Handle incidents, requests, and changes through ServiceNow.
• Troubleshoot infrastructure and application issues in production environments.
• Ensure compliance with ITIL best practices and operational processes.
• Collaborate with cross-functional teams to improve service reliability and efficiency.

Conhecimentos

OpenStack

AWS

Kubernetes

Linux

Windows Server

Apache

Tomcat

Control-M

CFT

ArgoCD

Dynatrace

ServiceNow

ITIL

Troubleshooting

Communication

Teamwork

Ferramentas

ArgoCD

Descrição da oferta de emprego

We are looking for a Application Support Engineer to join a dynamic operations team responsible for managing and supporting critical infrastructure and cloud environments. You will play a key role in ensuring the availability, performance, and reliability of enterprise platforms across on-premises and cloud ecosystems, working with modern technologies and supporting business-critical systems.

Location: Lisbon, Portugal

Work Model: Hybrid

Key Responsibilities

• Administer and support OpenStack, AWS, and Kubernetes environments.
• Manage and maintain Windows Server and Linux infrastructures.
• Configure and support Apache and Tomcat servers.
• Monitor and manage workloads using Control-M.
• Support secure file transfers through CFT.
• Implement and manage deployment processes using ArgoCD.
• Monitor platform health, performance, and availability using Dynatrace.
• Handle incidents, requests, and changes through ServiceNow.
• Troubleshoot infrastructure and application issues in production environments.
• Ensure compliance with ITIL best practices and operational processes.
• Collaborate with cross-functional teams to improve service reliability and efficiency.

Requirements

• Experience with OpenStack, AWS, and Kubernetes.
• Strong knowledge of Linux and Windows Server administration.
• Hands-on experience with Apache, Tomcat, Control-M, and CFT.
• Knowledge of ArgoCD and CI/CD methodologies.
• Experience with Dynatrace monitoring and observability tools.
• Familiarity with ServiceNow.
• Good understanding of ITIL processes.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and teamwork abilities.