Production Application Support Specialist

Inetum; Lisboa; On-site; EUR 42,000 - 62,000; Full time

Job summary

Inetum in Lisbon, Portugal is seeking an Application Production Support specialist who is detail-oriented and technically skilled to manage and support critical production applications, ensuring stability, availability and performance.

You will monitor production systems, manage incidents, deploy changes following ITIL and DevOps practices, troubleshoot issues, and collaborate with Development and Infrastructure teams to drive long-term solutions and continuous improvement.

Qualifications

• Proficient understanding of application servers and Java fundamentals.
• Experience with OpenShift, Kubernetes and cloud environments is required.
• Familiarity with API gateway solutions (Axway, Apigee).

Responsibilities

• Ensure application stability, availability, and performance.
• Monitor production systems, manage incidents, and support problem resolution.
• Execute deployments and changes following ITIL and DevOps practices.
• Troubleshoot technical issues and support Development teams.
• Implement and optimize monitoring tools (e.g., Dynatrace).
• Maintain technical documentation and share best practices.
• Participate in on-call support for critical applications.
• Support continuous improvement and operational excellence.

Skills

Analytical thinking

Attention to detail

Incident management

Tools

JBoss EAP

OpenShift

Kubernetes

Cloud environments

Axway

Apigee

Dynatrace

Grafana

Prometheus

ELK

Jaeger

GitLab

Jenkins

ArgoCD

Nexus

SQL Server

PostgreSQL

Job description

Inetum in Lisbon, Portugal is seeking an Application Production Support specialist who is detail-oriented and technically skilled to manage and support critical production applications, ensuring stability, availability and performance.

You will monitor production systems, manage incidents, deploy changes following ITIL and DevOps practices, troubleshoot issues, and collaborate with Development and Infrastructure teams to drive long-term solutions and continuous improvement.