Application Production Support Pro (Tier 2/3)

Consort; Lisboa; Híbrido; EUR 28 000 - 40 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

TR card

CSE

Continuous training opportunities

Resumo da oferta

Consort Portugal seeks an Application Production Support Technician to ensure stability and performance of critical trading, risk, and P&L applications. You will be a key link between business users, infrastructure, and development teams to deliver rapid incident resolution.

You will contribute to production support processes, validate changes, and develop automation to boost operational efficiency while participating in PoCs and continuous improvement initiatives.

Qualificações

• Experience supporting business-critical applications in complex production environments.
• Familiarity with financial services, trading systems, risk platforms or investment banking is highly valued.
• Strong incident, problem and change management capabilities and ITIL alignment.

Responsabilidades

• Provide Tier 2 and Tier 3 support for business-critical applications.
• Monitor application health and proactively identify potential issues.
• Investigate, troubleshoot, and resolve incidents within agreed service levels.
• Perform root-cause analysis and implement preventative actions.
• Manage incidents, service requests, and problem records through ServiceNow.
• Support production releases and deployment activities.
• Coordinate with global support teams to ensure continuous service coverage.
• Produce post-incident reports and communicate effectively with stakeholders.
• Participate in on-call and production support rotations when required.

Conhecimentos

Application Production Support

Incident Management

Problem Management

Change Management

ITIL Best Practices

ServiceNow

SQL Server

SSAS

SSRS

ClickHouse

Monitoring Tools

Scheduling Tools

Python Scripting

PowerShell Scripting

Automation and Operational Efficiency

Release and Deployment Support

Root Cause Analysis

Technical Documentation

Knowledge Management

Enterprise Application Monitoring

Financial Systems Support

Ferramentas

ServiceNow

Microsoft SQL Server

SSAS

SSRS

ClickHouse

Geneos

Dynatrace

Autosys

Crontab

PowerShell scripting

Python scripting

Descrição da oferta de emprego

Consort Portugal seeks an Application Production Support Technician to ensure stability and performance of critical trading, risk, and P&L applications. You will be a key link between business users, infrastructure, and development teams to deliver rapid incident resolution.

You will contribute to production support processes, validate changes, and develop automation to boost operational efficiency while participating in PoCs and continuous improvement initiatives.