Application Support
Axians Portugal
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Benefits offered by this job
Job summary
Axians Portugal is seeking an experienced Application Production Support Engineer to ensure the stability, availability, and performance of mission-critical business applications. You will participate in incidents, deployments, and on-call rotations while collaborating with development and infrastructure teams to drive continuous service improvement.
The role emphasizes automation, monitoring, and documentation to sustain operational excellence and business continuity in a dynamic IT environment.
Qualifications
- Over 6 years of experience in Application Production Support, IT Operations, or similar roles.
- Experience with Java Application Servers, particularly Red Hat JBoss EAP.
- Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
- Experience with API Gateway platforms such as Axway or Apigee.
- Strong knowledge of Red Hat Enterprise Linux (RHEL).
- Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, Jaeger, and ELK.
- Experience with CI/CD tools including GitLab, Jenkins, ArgoCD, and Nexus Sonatype.
- Knowledge of Infrastructure as Code and automation tools such as Ansible and/or Terraform.
- Experience with relational databases, namely Microsoft SQL Server and PostgreSQL.
- Experience working within Agile and Scrum environments.
- Fluency in Portuguese.
- Advanced professional proficiency in English.
Responsibilities
- Monitor, maintain, and optimize business-critical applications, ensuring high availability and performance.
- Participate in incident, problem, and change management processes, contributing to root cause analysis and long-term solutions.
- Execute deployments, upgrades, patches, and configuration changes following ITIL and DevOps best practices.
- Collaborate with development, infrastructure, and external service providers to troubleshoot and resolve technical issues.
- Implement and enhance observability and monitoring solutions to proactively detect and prevent application failures.
- Document technical environments, operational procedures, and troubleshooting guidelines.
- Monitor service quality through performance analysis, capacity monitoring, and reliability assessments.
- Support infrastructure evolution projects and contribute to the design and commissioning of new environments.
- Supervise and coordinate operational activities, ensuring adherence to established procedures and service levels.
- Participate in on-call rotations to ensure support for critical applications and services.
Skills
Tools
Job description
Join Axians, where innovation thrives on trust and autonomy, and where every challenge is an opportunity to create technology with impact.
We are looking for an experienced Application Production Support Engineer to join a mission-critical IT Production environment. The ideal candidate will be responsible for ensuring the stability, availability, and performance of business applications, while contributing to continuous service improvement and delivering high-quality IT services. You will play a key role in incident resolution, application monitoring, deployment activities, and collaboration with development and infrastructure teams to guarantee operational excellence and business continuity.
- Monitor, maintain, and optimize business-critical applications, ensuring high availability and performance.
- Participate in incident, problem, and change management processes, contributing to root cause analysis and long-term solutions.
- Execute deployments, upgrades, patches, and configuration changes following ITIL and DevOps best practices.
- Collaborate with development, infrastructure, and external service providers to troubleshoot and resolve technical issues.
- Implement and enhance observability and monitoring solutions to proactively detect and prevent application failures.
- Document technical environments, operational procedures, and troubleshooting guidelines.
- Monitor service quality through performance analysis, capacity monitoring, and reliability assessments.
- Support infrastructure evolution projects and contribute to the design and commissioning of new environments.
- Supervise and coordinate operational activities, ensuring adherence to established procedures and service levels.
- Participate in on-call rotations to ensure support for critical applications and services.
- Strong troubleshooting and problem-solving capabilities within complex production environments.
- Experience with incident management, root cause analysis, and service improvement initiatives.
- Solid understanding of ITIL processes, including Incident, Problem, Change, and Service Level Management.
- Strong collaboration and communication skills across technical and non-technical stakeholders.
- Ability to work autonomously while managing multiple priorities in high-pressure environments.
- Proactive mindset focused on system reliability, observability, and continuous improvement.
- Ownership, accountability, and attention to detail.
- Resilience, adaptability, and effective time management.
- More than 6 years of experience in Application Production Support, IT Operations, or similar roles.
- Experience with Java Application Servers, particularly Red Hat JBoss EAP.
- Knowledge of Java troubleshooting and performance analysis, including heap dumps, thread dumps, and performance optimization.
- Hands-on experience with OpenShift, Kubernetes, and Cloud environments.
- Experience with API Gateway platforms such as Axway or Apigee.
- Strong knowledge of Red Hat Enterprise Linux (RHEL).
- Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, Jaeger, and ELK.
- Experience with CI/CD tools including GitLab, Jenkins, ArgoCD, and Nexus Sonatype.
- Knowledge of Infrastructure as Code and automation tools such as Ansible and/or Terraform.
- Experience with relational databases, namely Microsoft SQL Server and PostgreSQL.
- Experience working within Agile and Scrum environments.
- Fluency in Portuguese.
- Advanced professional proficiency in English.
Working with Axians projects becomes an asset to those of us who want to offer stability through a secure career.
You can access training and new certifications that will further elevate your skills. The 360° evaluation from managers and peers will also allow you to evolve.
By collaborating with Axians, you will be able to reconcile work and family requirements without neglecting either area.
When working with Axians, you will have access to performance bonuses in addition to an attractive salary pack (base salary + benefits). You are also entitled to health insurance and an employee assistance program for you and your family (Psychological, Legal, Psychosocial, and Financial support).
Axians is the VINCI Energies brand dedicated to Information Technology and Digital Transformation. With an international presence and a people-to-people approach, we combine technology, innovation, and proximity to create real impact for organizations and society.
At Axians, we believe that talent does not fit a single profile. We value diversity and promote an inclusive environment where everyone has the opportunity to grow and contribute. If you have a disability or impairment, we are committed to ensuring equal opportunities throughout the recruitment and onboarding process. Whenever needed, we provide reasonable accommodations so that you can participate on an equal basis. If you require any accommodation, please let us know by contacting us at recrutamento.axianspt@axians.com.
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