Senior Application Production Support | Automation & ITIL

Caixa Mágica Software; Lisboa; Presencial; EUR 52 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Team events and social activities

Training in latest technologies

Tech equipment + SIM card

Resumo da oferta

Caixa Mágica Software in Lisbon seeks an experienced Application Production Support specialist to ensure stability, availability, and performance of critical business applications. You will collaborate with business users, developers and infrastructure teams to resolve incidents and automate tasks.

With 11+ years in production support, you will manage releases, monitor workloads, and drive continuous improvements across Windows, Linux and Oracle environments while participating in on-call

Qualificações

• Over 11 years of Production Support and Infrastructure experience.
• Strong Oracle SQL and UNIX expertise.
• Experience with ITIL processes and service management.
• Availability for weekends, public holidays and rotation schedules.
• Automation focus and continuous improvement mindset.

Responsabilidades

• Provide technical and functional support to business users and stakeholders
• Ensure availability, stability and performance in production environments
• Monitor and supervise technical and functional components of applications
• Coordinate application releases, deployments and production changes
• Perform incident analysis, troubleshooting and service restoration activities
• Analyze workflows, batch executions and business processes for smooth operations
• Automate recurring tasks to improve operational efficiency
• Identify root causes and contribute to permanent corrective solutions
• Maintain operational procedures and enrich documentation repositories
• Support integration activities leveraging existing products and services
• Manage change requests and contribute to continuous service improvement
• Share knowledge and mentor team members, contributing to training
• Participate in weekend, holiday and on-call support according to rotation schedules

Conhecimentos

Oracle SQL

UNIX

ITIL

Ansible

DevOps Tools

Oracle Database

Windows & Linux

Scripting & Automation

Monitoring & Performance

Release & Change Mgmt

Batch Processing

Descrição da oferta de emprego

Caixa Mágica Software in Lisbon seeks an experienced Application Production Support specialist to ensure stability, availability, and performance of critical business applications. You will collaborate with business users, developers and infrastructure teams to resolve incidents and automate tasks.

With 11+ years in production support, you will manage releases, monitor workloads, and drive continuous improvements across Windows, Linux and Oracle environments while participating in on-call