Lisbon: Application Production Support Specialist

PrimeIT; Lisboa; On-site; EUR 13,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Food allowance

Flex benefits

Training opportunities

Career progression

Job summary

PrimeIT in Lisbon is seeking an Application Production Support Specialist to join a challenging project, working with critical applications and modern technologies.

You will monitor performance, manage incidents, perform RCA, and implement permanent improvements following ITIL and DevOps practices. The ideal candidate has 3–6 years of experience, fluency in English and Portuguese, and a proactive, ownership-driven mindset.

Qualifications

• Experience maintaining critical applications and on-call readiness.
• Strong understanding of Java-based environments and application servers.

Responsibilities

• Monitor application performance and ensure service stability and availability.
• Manage critical incidents (P1/P2), troubleshoot issues, and perform root cause analysis.
• Implement permanent solutions to prevent recurrence and improve reliability.
• Execute changes, upgrades, patches, and deployments in line with ITIL and DevOps processes.
• Collaborate with Development and Infrastructure teams to resolve production issues.
• Improve monitoring and observability to detect issues before they affect operations.
• Maintain technical documentation and share knowledge with support teams.
• Participate in on-call rotations, including 24/7 coverage when required.

Skills

Java

EAP

RHEL

OpenShift

Kubernetes

Monitoring/Observability

CI/CD

Tools

GitLab

Argo CD

Jenkins

Nexus

Ansible

Terraform

Dynatrace

Grafana

Prometheus

Jaeger

ELK

Axway API gateway

Apigee API gateway

Microsoft SQL Server

PostgreSQL

Job description

PrimeIT in Lisbon is seeking an Application Production Support Specialist to join a challenging project, working with critical applications and modern technologies.

You will monitor performance, manage incidents, perform RCA, and implement permanent improvements following ITIL and DevOps practices. The ideal candidate has 3–6 years of experience, fluency in English and Portuguese, and a proactive, ownership-driven mindset.