Application Production Support Engineer - Hybrid & Automation

Consort Group; Lisboa; Hybrid; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

TR card

CSE

Continuous training opportunities

Job summary

Consort Group is seeking an Application Production Support engineer to ensure stability and performance of critical business applications in a hybrid Lisbon environment. You will support both IT operations and production services, focusing on automation, monitoring, and continuous improvement.

The role involves coordinating releases, running 24/7 support rotations, and engaging with business users to meet service levels.

Qualifications

• 3–5 years of experience in Application Support, IT Operations, Production Support, or similar in demanding environments.
• Experience solving complex production issues and proactive monitoring.

Responsibilities

• Coordinate and manage application releases and production deployments.
• Monitor applications, batch processes, interfaces, and file transfers to ensure service continuity.
• Investigate, troubleshoot, and resolve production incidents and service disruptions.
• Perform root cause analysis and implement preventive actions.
• Manage change requests and ensure documentation and knowledge sharing.

Skills

Linux/Unix

SQL

Scripting

ITIL awareness

Analytical mindset

Tools

Control-M

Autosys

Geneos

Centreon

Splunk

Job description

Consort Group is seeking an Application Production Support engineer to ensure stability and performance of critical business applications in a hybrid Lisbon environment. You will support both IT operations and production services, focusing on automation, monitoring, and continuous improvement.

The role involves coordinating releases, running 24/7 support rotations, and engaging with business users to meet service levels.