Russian-Speaking Customer Solutions Consultant - Sofia

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to support Russian-speaking clients from Sofia, Bulgaria. The role focuses on delivering exceptional service, resolving complex inquiries, and maintaining rigorous client records.

A relocation package and ongoing training are provided to enable successful onboarding and performance. Ideal candidates will be fluent in Russian and English, with prior customer support or client-facing experience, and will

Qualifications

• Russian language proficiency required.
• English proficiency required for international collaboration.

Responsibilities

• Act as the primary contact for Russian-speaking clients in customer support.
• Resolve complex inquiries to ensure high levels of customer satisfaction.
• Maintain detailed client documentation for accurate reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows and improve service delivery.
• Identify opportunities to enhance services for Russian-speaking clients in Bulgaria.
• Achieve individual and team KPIs in a fast-paced, customer-centric environment.
• Share industry knowledge to support a high-performance culture.
• Availability to work on-site in Sofia, Bulgaria.

Skills

Russian language

English language

Customer support

Client-facing

Problem solving

Cross-functional collaboration

Job description

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to support Russian-speaking clients from Sofia, Bulgaria. The role focuses on delivering exceptional service, resolving complex inquiries, and maintaining rigorous client records.

A relocation package and ongoing training are provided to enable successful onboarding and performance. Ideal candidates will be fluent in Russian and English, with prior customer support or client-facing experience, and will