Latvian-Speaking Solutions Consultant - Relocation to Bulgaria

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 27 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

Comprehensive Health Insurance

Annual performance bonus

Resumo da oferta

Mercier Consultancy Group seeks a Latvian Speaking Solutions Consultant to join our team in Sofia, Bulgaria. The role focuses on delivering high-quality customer support in Latvian, with English for internal communication and a structured relocation package to assist you through the transition.

You will work with cross-functional teams to resolve inquiries, maintain records, and continuously improve product knowledge while aiming to meet KPIs in a dynamic, international setting.

Qualificações

• Native or fluent Latvian, spoken and written.
• Professional proficiency in English for internal communication.
• EU passport or right to work in the EU.

Responsabilidades

• Provide customer support via telephone, email and live chat in Latvian.
• Analyze and troubleshoot complex user inquiries to deliver solutions.
• Maintain accurate records of all interactions in the support database.
• Collaborate with cross-functional teams to escalate technical issues.
• Develop knowledge of company products to guide end users.
• Participate in ongoing training to improve communication and product knowledge.
• Strive to meet monthly quality and performance KPIs.
• Work on-site in Sofia, Bulgaria and adapt to a fast-paced environment.

Conhecimentos

Latvian language

English language

Digital literacy

On-site work in Sofia

Descrição da oferta de emprego

Mercier Consultancy Group seeks a Latvian Speaking Solutions Consultant to join our team in Sofia, Bulgaria. The role focuses on delivering high-quality customer support in Latvian, with English for internal communication and a structured relocation package to assist you through the transition.

You will work with cross-functional teams to resolve inquiries, maintain records, and continuously improve product knowledge while aiming to meet KPIs in a dynamic, international setting.