Russian Speaking Customer Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Career development

Job summary

Mercier Consultancy Group is seeking a Russian Speaking Customer Solutions Consultant to support Russian-speaking clients from Sofia, Bulgaria. The role focuses on delivering exceptional service, resolving complex inquiries, and maintaining rigorous client records.

A relocation package and ongoing training are provided to enable successful onboarding and performance. Ideal candidates will be fluent in Russian and English, with prior customer support or client-facing experience, and will

Qualifications

• Russian language proficiency required.
• English proficiency required for international collaboration.

Responsibilities

• Act as the primary contact for Russian-speaking clients in customer support.
• Resolve complex inquiries to ensure high levels of customer satisfaction.
• Maintain detailed client documentation for accurate reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows and improve service delivery.
• Identify opportunities to enhance services for Russian-speaking clients in Bulgaria.
• Achieve individual and team KPIs in a fast-paced, customer-centric environment.
• Share industry knowledge to support a high-performance culture.
• Availability to work on-site in Sofia, Bulgaria.

Skills

Russian language

English language

Customer support

Client-facing

Problem solving

Cross-functional collaboration

Job description

Russian Speaking Customer Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing partner, renowned for connecting elite talent with industry-leading firms across Europe. We specialize in executive search and recruitment within the Customer Support Services sector, ensuring that professionals find meaningful, long-term career growth in the most vibrant European hubs.

Job Overview

We are currently seeking a high-caliber professional to fill the Russian Speaking Customer Solutions Consultant position in Bulgaria. This role is a unique opportunity to join a top-tier team in the Customer Support Services industry, where you will provide expert guidance and tailored solutions to an international client base, all while enjoying the cultural richness of Sofia.

Key Responsibilities

• Act as the primary point of contact for Russian-speaking clients, delivering exceptional service within the Customer Support Services sector.
• Resolve complex inquiries, ensuring high levels of customer satisfaction and brand loyalty.
• Maintain detailed client documentation to ensure accurate reporting and service excellence.
• Collaborate with cross-functional teams to streamline workflows and improve overall service delivery.
• Proactively identify opportunities for service enhancements, contributing to the growth of our Russian-speaking jobs portfolio in Bulgaria.
• Achieve individual and team KPIs in a fast-paced, customer-centric environment.
• Contribute to a high-performance culture by sharing industry knowledge and best practices.
• Native or fluent Russian (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in the Customer Support Services industry or a similar client-facing role.
• Strong problem-solving abilities and a commitment to delivering world-class service.
• Valid EU passport (mandatory) to facilitate seamless onboarding for this position in Bulgaria.
• Availability to work on-site in Sofia, Bulgaria.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
• Monthly Performance Bonus linked to your individual success.
• Career development programs specific to the Customer Support Services industry.
• And Much More

Life in Bulgaria

Sofia, the capital of Bulgaria, offers an incredible blend of historic charm and modern cosmopolitan living. With its stunning mountain backdrop and pleasant climate, Bulgaria has become a premier destination for expatriates seeking a high quality of life. Finding jobs in Bulgaria allows you to enjoy a lower cost of living while being part of a thriving, international professional community.

Your relocation to Bulgaria is fully supported by Mercier Consultancy Group, ensuring your transition is smooth and stress-free. From the exceptional local cuisine and vibrant nightlife to the welcoming culture, Bulgaria provides an ideal environment for your next career move. We look forward to helping you start your journey with this Russian Speaking Customer Solutions Consultant position in Bulgaria.