Estonian-Speaking Solutions Consultant | Relocate to Sofia

Mercier Consultancy Group; Portugal; On-site; EUR 18,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Paid training

Performance bonus

Sofia office

Career progression

Job summary

Mercier Consultancy Group is seeking an Estonian Speaking Solutions Consultant to join our on-site team in Sofia, Bulgaria. The ideal candidate will provide expert customer support, deliver high-quality consultancy, and help improve service standards while collaborating with cross-functional teams.

Fluency in Estonian is mandatory, with proven customer support experience and EU work eligibility. Willingness to relocate and work on-site in a dynamic, KPI-driven environment is required.

Qualifications

• Native or fluent Estonian (spoken and written) is mandatory.
• Valid EU passport or eligibility to work in the European Union.
• Proven experience in Customer Support Services or a similar client-facing role.

Responsibilities

• Act as the primary point of contact for Estonian-speaking clients, ensuring high-quality resolution within Customer Support Services.
• Provide high-level consultancy and troubleshooting to resolve complex inquiries.
• Maintain accurate records of customer interactions for continuous service improvement.
• Collaborate with cross-functional teams to identify and resolve systemic issues affecting end-user experience.
• Strive to achieve and exceed KPIs set by the company.
• Represent the brand with professionalism and cultural sensitivity in every interaction.
• Contribute to development of internal support knowledge bases and procedural manuals.
• Relocate to Sofia, Bulgaria, for this on-site opportunity.

Skills

Estonian language

Customer support

Problem solving

Multitasking

Interpersonal skills

On-site readiness

Job description

Mercier Consultancy Group is seeking an Estonian Speaking Solutions Consultant to join our on-site team in Sofia, Bulgaria. The ideal candidate will provide expert customer support, deliver high-quality consultancy, and help improve service standards while collaborating with cross-functional teams.

Fluency in Estonian is mandatory, with proven customer support experience and EU work eligibility. Willingness to relocate and work on-site in a dynamic, KPI-driven environment is required.