Romanian-Speaking Support Specialist — Sofia (Relocation Included)

Mercier Consultancy Group; Portugal; Presencial; EUR 13 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Paid Training

Relocation Package

Performance Bonus

Sofia Office Access

Resumo da oferta

Mercier Consultancy Group in Sofia (Bulgaria) is seeking a Romanian Speaking Support Specialist to join its international customer support team. You will handle inquiries via phone, email and live chat, delivering premium assistance to clients in Romania and beyond while working on-site in our Sofia office.

The role requires native or fluent Romanian, strong English, and a proactive problem-solving mindset.

Qualificações

• Native or fluent Romanian (spoken and written).
• Strong command of English for corporate communication.
• Previous contact center or service-oriented experience preferred.

Responsabilidades

• Deliver premium-level assistance to customers via phone, email, and live chat.
• Resolve complex inquiries, ensuring high levels of satisfaction.
• Maintain comprehensive records of customer interactions in our database.
• Collaborate with internal departments to troubleshoot and elevate technical issues.
• Participate in team briefings to stay updated on product developments and procedures.
• Contribute to continuous service improvement by providing customer feedback.
• Represent clients with professionalism and maintain brand integrity.

Conhecimentos

Romanian language

English language

Problem solving

Customer service

Descrição da oferta de emprego

Mercier Consultancy Group in Sofia (Bulgaria) is seeking a Romanian Speaking Support Specialist to join its international customer support team. You will handle inquiries via phone, email and live chat, delivering premium assistance to clients in Romania and beyond while working on-site in our Sofia office.

The role requires native or fluent Romanian, strong English, and a proactive problem-solving mindset.