Romanian-Speaking Insurance Customer Specialist - Lisbon

Concentrix Portugal; Lisboa; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary + performance bonus

Fully paid training

Career development opportunities

Free Learning and Leadership Developm…

Bring-a-Friend referral bonus

Central location in Lisbon

Job summary

Concentrix Portugal in Lisbon is seeking Customer Service Representatives for an on-site role with an international insurance client. You will assist customers with questions about their policies, process changes, and handle claims with a customer-first approach.

The position offers full-time hours, a competitive salary with performance bonus, fully paid training, and clear career development paths in a central Lisbon location.

Qualifications

• C2 Romanian and B2 English required or highly proficient.
• Excellent verbal and written communication skills.
• Professional, diplomatic, and customer-focused approach.
• Proactive attitude and strong teamwork skills.
• Previous customer service experience is a plus.

Responsibilities

• Assist customers with questions about their insurance policies
• Process policy changes and update payment details
• Handle claims and cancellation requests
• Prepare and send policy documents and written responses
• Manage and archive documents in internal systems
• Deliver professional, accurate and customer-focused support

Skills

Romanian (C2)

English (B2)

Communication skills

Customer-focused

Teamwork

Job description

Concentrix Portugal in Lisbon is seeking Customer Service Representatives for an on-site role with an international insurance client. You will assist customers with questions about their policies, process changes, and handle claims with a customer-first approach.

The position offers full-time hours, a competitive salary with performance bonus, fully paid training, and clear career development paths in a central Lisbon location.