Lisbon Bilingual Customer Support Specialist (PT/EN)

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Full training

Career development

Referral bonus

Central Lisbon location

Job summary

Concentrix Portugal is hiring a Customer Service Representative to handle calls and chats from clients, primarily about insurance policies, in Lisbon. The role includes processing requests in the policy system, sending documents, and maintaining electronic archives.

You’ll be trained with the latest tools and have opportunities for professional growth. The position offers full-time employment with a negotiable contract length based on experience and client needs, a competitive salary plus a

Qualifications

• High level of Portuguese (C2) and fluent English (B2).
• Previous customer experience is a plus.
• Excellent verbal and writing skills with a diplomatic stance.
• Proactive, self-motivated, and a great team player.

Responsibilities

• Receive telephone calls or chats from clients seeking information about their insurance policy.
• Process requests via transactions in the client policy administration system, and/or by writing and sending replies, documents, etc.
• Indexation and electronic archiving in document management tool.

Skills

Portuguese C2

English B2

Customer experience

Verbal and written comms

Team player

Job description

Concentrix Portugal is hiring a Customer Service Representative to handle calls and chats from clients, primarily about insurance policies, in Lisbon. The role includes processing requests in the policy system, sending documents, and maintaining electronic archives.

You’ll be trained with the latest tools and have opportunities for professional growth. The position offers full-time employment with a negotiable contract length based on experience and client needs, a competitive salary plus a