Romanian-Speaking Customer Service Representative – Lisbon, Portugal

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Daily meal allowance

Relocation support

Multicultural environment

Lisbon relocation opportunity

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a customer service professional to join an international team. You will be a main point of contact for customers of one of the world’s largest insurance companies, handling questions about products, coverage and policies in Romanian and English.

Responsibilities include answering queries by phone and email, explaining policy details, assisting with coverage questions, handling cancellations, and guiding brokers.

Qualifications

• Experience in insurance customer service.
• Fluent Romanian and English.
• Friendly and professional manner.
• Strong communication skills.
• Able to stay calm under pressure.

Responsibilities

• Handle customer queries by phone and email
• Give detailed information about insurance products
• Answer questions about coverage
• Help customers with policy cancellations
• Help insurance brokers direct their inquiries
• Manage inbound and outbound calls and emails

Skills

Fluent Romanian

Fluent English

Job description

Join an international customer service team in Lisbon. You will be a main point of contact for customers of one of the world's largest insurance companies, handling questions about products, coverage and policies in Romanian and English.

Key Responsibilities

• Handle customer queries by phone and email
• Give detailed information about insurance products
• Answer questions about coverage
• Help customers with policy cancellations
• Help insurance brokers direct their inquiries
• Manage inbound and outbound calls and emails

Requirements

• Experience as an insurance customer service representative
• Fluent Romanian and English
• Friendly and professional manner
• Strong communication skills
• Able to stay calm under pressure

What's on Offer

• Competitive monthly base salary
• Performance bonus
• Daily food allowance for each working day
• Relocation support to Lisbon
• An international, multicultural work environment
• The chance to live and work in one of Europe's most vibrant capitals