Customer Specialist (Romanian-Speaking) – International Insurance Services

Concentrix Portugal; Lisboa; Vor Ort; EUR 22.000 - 28.000; Vollzeit

Benefits dieser Stelle

Competitive salary + performance bonus

Fully paid training

Career development opportunities

Free Learning and Leadership Developm…

Bring-a-Friend referral bonus

Central location in Lisbon

Zusammenfassung

Concentrix Portugal in Lisbon is seeking Customer Service Representatives for an on-site role with an international insurance client. You will assist customers with questions about their policies, process changes, and handle claims with a customer-first approach.

The position offers full-time hours, a competitive salary with performance bonus, fully paid training, and clear career development paths in a central Lisbon location.

Qualifikationen

• C2 Romanian and B2 English required or highly proficient.
• Excellent verbal and written communication skills.
• Professional, diplomatic, and customer-focused approach.
• Proactive attitude and strong teamwork skills.
• Previous customer service experience is a plus.

Aufgaben

• Assist customers with questions about their insurance policies
• Process policy changes and update payment details
• Handle claims and cancellation requests
• Prepare and send policy documents and written responses
• Manage and archive documents in internal systems
• Deliver professional, accurate and customer-focused support

Kenntnisse

Romanian (C2)

English (B2)

Communication skills

Customer-focused

Teamwork

Jobbeschreibung

Lisbon | On-Site

Concentrix is a global leader shaping the future through technology and innovation, operating in 70+ countries and partnering with world-renowned brands.

And so, for our client, an international insurance provider offering a wide range of insurance solutions, we are looking for Customer Service Representatives in Lisbon, Portugal.

What’s in it for you?

• Full-time position

• Competitive salary + performance bonus

• Fully paid training

• Career development opportunities

• Free Learning and Leadership Development programs

• Bring-a-Friend referral bonus

• Central location in Lisbon

At Concentrix, your development matters. Around 80% of our managers and leaders have been promoted internally.

What will you do?

• Assist customers with questions about their insurance policies

• Process policy changes and update payment details

• Handle claims and cancellation requests

• Prepare and send policy documents and written responses

• Manage and archive documents in internal systems

• Deliver professional, accurate and customer-focused support

What are we looking for?

• C2 Romanian and B2 English

• Excellent verbal and written communication skills

• A professional, diplomatic and customer-focused approach

• Proactive attitude and strong teamwork skills

• Previous customer service experience is a plus

Equal opportunity employer: We are committed to a workplace free from discrimination and harassment.

Eligibility to work: Applicants must be legally authorized to work in Portugal.