Lisbon Insurance Support Specialist (Romanian/English)

Cross Border Talents; Lisboa; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Meal allowance

Performance-based bonus

Weekends off

Résumé du poste

Cross Border Talents in Lisbon is seeking an insurance customer service specialist to support customers with insurance-related questions and policy inquiries.

You will handle inquiries by phone and email, explain coverage, assist with policy cancellations, and support insurance brokers. The role requires Romanian and English at C1/C2, strong communication, a customer-focused attitude, and on-site presence in Lisbon with rotating shifts from 7:30 AM to 8 PM.

Qualifications

• C1/C2 Romanian and English proficiency.
• Previous experience in insurance customer service.
• Strong communication skills and a professional, customer-focused attitude.
• Willingness to work on-site in Lisbon, Portugal.
• Availability for rotating shifts, Monday–Friday, 7:30 AM–8 PM, including public holidays.

Responsabilités

• Handle customer inquiries via phone and email.
• Explain insurance coverage and assist with policy cancellations.
• Support insurance brokers with their requests.

Connaissances

Romanian (C1/C2)

English (C1/C2)

Customer service

Description du poste

Cross Border Talents in Lisbon is seeking an insurance customer service specialist to support customers with insurance-related questions and policy inquiries.

You will handle inquiries by phone and email, explain coverage, assist with policy cancellations, and support insurance brokers. The role requires Romanian and English at C1/C2, strong communication, a customer-focused attitude, and on-site presence in Lisbon with rotating shifts from 7:30 AM to 8 PM.