Romanian-Speaking Customer Service Representative – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 21,000; Full time

Benefits offered by this job

Relocation support to Lisbon

Daily food allowance

Performance bonus

Multicultural work environment

Job summary

Cross Border Talents in Lisbon is seeking an international customer service professional to be the main contact for customers of a leading insurer, handling inquiries about products, coverage and policies in Romanian and English.

You will manage inbound/outbound calls and emails, provide detailed product information, assist with policy changes, and support brokers. The role offers relocation assistance and a vibrant multicultural work environment in Europe’s capital.

Qualifications

• Experience as an insurance customer service representative.
• Fluent Romanian and English.
• Friendly and professional manner.
• Strong communication skills.
• Able to stay calm under pressure.

Responsibilities

• Handle customer queries by phone and email
• Give detailed information about insurance products
• Answer questions about coverage
• Help customers with policy cancellations
• Help insurance brokers direct their inquiries
• Manage inbound and outbound calls and emails

Skills

Fluent Romanian

Fluent English

Strong communication skills

Customer service experience

Calm under pressure

Job description

Join an international customer service team in Lisbon. You will be a main point of contact for customers of one of the world's largest insurance companies, handling questions about products, coverage and policies in Romanian and English.

Key Responsibilities

• Handle customer queries by phone and email
• Give detailed information about insurance products
• Answer questions about coverage
• Help customers with policy cancellations
• Help insurance brokers direct their inquiries
• Manage inbound and outbound calls and emails

Requirements

• Experience as an insurance customer service representative
• Fluent Romanian and English
• Friendly and professional manner
• Strong communication skills
• Able to stay calm under pressure

What's on Offer

• Competitive monthly base salary
• Performance bonus
• Daily food allowance for each working day
• Relocation support to Lisbon
• An international, multicultural work environment
• The chance to live and work in one of Europe's most vibrant capitals