Romanian B2B Customer Support Specialist

Rec_MRC; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Complete paid training

Private health insurance

Many other benefits

Job summary

Rec_MRC in Lisbon is seeking fluent Romanian speakers with strong English to join our customer support team. You will assist clients from renowned worldwide companies in an international environment, delivering professional service and building lasting relationships.

You will handle chat, email and phone inquiries, resolve issues, and provide tailored solutions to optimize the use of our client's services. As a B2B support specialist, you will identify needs, guide users through troubleshooting

Qualifications

• Fluent Romanian (C2) and English (B2) proficiency.
• Strong communication and soft skills.
• Willingness to learn.

Responsibilities

• Communicate with customers via chat, e-mail and phone to ensure maximum satisfaction.
• Provide exceptional B2B customer support; assist business clients with inquiries, troubleshooting issues, and tailored solutions.
• Deliver personalized service and assist sellers through Phone, Email, and Chat.
• Identify account holder.
• Verify account information.
• Comply with regulatory guidelines and procedures.

Skills

Romanian (C2)

English (B2)

Job description

Rec_MRC in Lisbon is seeking fluent Romanian speakers with strong English to join our customer support team. You will assist clients from renowned worldwide companies in an international environment, delivering professional service and building lasting relationships.

You will handle chat, email and phone inquiries, resolve issues, and provide tailored solutions to optimize the use of our client's services. As a B2B support specialist, you will identify needs, guide users through troubleshooting