Romanian Customer Service Representative

Intersoft Team SRL; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Travel perks and discounts

Career growth opportunities

Collaborative work environment

Job summary

Intersoft Team SRL in Lisbon, Portugal is seeking a Romanian Customer Service Representative to handle multichannel customer interactions on site. The role requires native Romanian (C2) and English at least B2, with a strong focus on clear communication and accurate documentation.

You will work within a team, follow standard procedures, and escalate complex issues as needed. The position is a fixed-term contract of 6 months with a possibility of extension or permanent placement.

Qualifications

• Native or fluent Romanian (C2) both verbal and written.
• English proficiency level B2 or higher.
• Strong written and verbal communication across channels.
• Experience with CRM/ticketing systems is preferred.
• Ability to work in a team-oriented environment.

Responsibilities

• Handle customer interactions across phone, email, live chat, and social media.
• Provide clear information following company policies.
• Assist with general questions, product or service details, and basic tech support.
• Document case details accurately in systems and escalate when needed.
• Collaborate with teams to resolve issues and close cases.
• Manage personal queue of service tickets and follow supervisor guidance.
• Offer feedback to improve service processes.

Skills

Romanian (native)

English (B2)

Communication skills

Multichannel support

Team collaboration

Tools

CRM software

Ticketing systems

Customer service platforms

Job description

Position: Romanian Customer Service Representative
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Duties and responsibilities:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media
  
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
  
• Assist with general questions, product or service information, and basic technical support
  
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
  
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
  
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
  
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
  
• Offer feedback to improve service processes and contribute to team knowledge sharing.
  

Requirements

• Native / fluent in Romanian (C2) both verbal and written. Fluent in English (minimum B2 level)
  
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media
  
• Basic understanding of customer service principles and the ability to follow standard procedures
  
• Ability to handle technical inquiries and troubleshoot common issues with guidance
  
• Experience with customer service software, ticketing systems, or CRM tools is preferred
  
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
  
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
  
• Willingness to learn and adapt in a fast-paced or evolving support environment
  
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.
  
• Opportunity to work with a leading global travel & tourism brand
  
• Competitive salary with performance-based incentives
  
• Professional growth opportunities within the BPO industry
  
• Collaborative and supportive work environment
  
• Access to exclusive travel perks and discounts