Romanian Customer Service Representative

IntersoftTeams SRL; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Travel perks and discounts

Professional growth in BPO

Collaborative work environment

Leading travel & tourism brand

Job summary

IntersoftTeams SRL in Lisbon, Portugal is seeking a Romanian Customer Service Representative to join our on-site team. You will handle customer inquiries across multiple channels and ensure accurate information delivery.

Fluency in Romanian and English, strong communication, and a collaborative spirit are essential as you work with colleagues and escalate complex issues when needed.

This 6-month fixed-term role may extend and offers growth opportunities within the BPO sector.

Qualifications

• Native or fluent Romanian (C2) and English at least B2.
• Strong written and verbal communication across platforms.
• Experience with customer service software or CRM preferred.
• Ability to follow procedures and escalate as needed.

Responsibilities

• Handle customer interactions across phone, email, live chat, and social media.
• Provide accurate information following policies and procedures.
• Assist with general questions and basic technical support.
• Document case details in appropriate systems and manage ticket queue.
• Escalate complex or unresolved issues to appropriate teams.
• Collaborate with colleagues and technical teams to resolve concerns.
• Prioritize tasks and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to knowledge sharing.

Skills

Romanian C2

English B2

Communication

Customer service

Problem solving

Teamwork

Multitasking

Organizational skills

Job description

Position: Romanian Customer Service Representative
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract

Duties and responsibilities:

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media
  
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures
  
• Assist with general questions, product or service information, and basic technical support
  
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems
  
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary
  
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure
  
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors
  
• Offer feedback to improve service processes and contribute to team knowledge sharing.
  

Requirements

• Native / fluent in Romanian (C2) both verbal and written. Fluent in English (minimum B2 level)
  
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media
  
• Basic understanding of customer service principles and the ability to follow standard procedures
  
• Ability to handle technical inquiries and troubleshoot common issues with guidance
  
• Experience with customer service software, ticketing systems, or CRM tools is preferred
  
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
  
• Organized, detail-oriented, and able to manage multiple tasks simultaneously
  
• Willingness to learn and adapt in a fast-paced or evolving support environment
  
• Working schedule: shift rotation, Monday to Friday: 07:30AM-8PM.
  
• Opportunity to work with a leading global travel & tourism brand
  
• Competitive salary with performance-based incentives
  
• Professional growth opportunities within the BPO industry
  
• Collaborative and supportive work environment
  
• Access to exclusive travel perks and discounts