Romanian customer support- office in Lisbon

Rec_MRC; Lisboa; On-site; EUR 12,000 - 17,000; Full time

Benefits offered by this job

Complete paid training

Private health insurance

Many other benefits

Job summary

Rec_MRC in Lisbon, Portugal seeks a Romanian-speaking customer support specialist with C2 Romanian and B2 English to assist business clients in an international environment.

You will handle inquiries via chat, email, and phone, delivering tailored solutions and ensuring client satisfaction. EU passport or Portuguese residence card is required; GDPR consent is part of the application process. Training is provided along with private health insurance and other benefits.

Qualifications

• Fluent Romanian at C2 and English at B2 are required.
• Strong communication and soft skills are essential.
• Willingness to learn and adapt to new tools and processes.

Responsibilities

• Interact with customers via chat, email, and phone to ensure satisfaction.
• Provide B2B customer support and tailor solutions to client needs.
• Assist sellers through multiple channels, identify account holder information, and verify details.
• Ensure compliance with regulatory guidelines and GDPR where applicable.

Skills

Romanian C2

English B2

Communication skills

Willingness to learn

Job description

We are looking for fluent Romanian speakers (C2 min) with a good English level (B2 min) to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.

What we are looking for in a candidate:

• Speak C2 level of Romanian and B2 of English
• Good communication and soft skills
• Willingness to learn

What you will have to do:

• Communicate with customers (by chat, e-mail and phone) and ensure maximum satisfaction
• Your role involves providing exceptional B2B customer support; you will be responsible for assisting business clients with inquiries, troubleshooting issues, and providing tailored solutions to optimize their use of our client's services.
• Deliver excellent personalized service and assist sellers through communication channels which may include Phone, Email, and/or Chat in a variety of areas, including but not limited to:
  • Identify account holder;
  • Verify account information;
  • Comply with all regulatory guidelines and procedures provided by Customer.

What you will be offered:

• Complete paid training
• Private health insurance
• Many other benefits

Important information:

It is mandatory that you have an EU passport or a Portuguese residence card.

When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.