Turkish B2B Customer Support Specialist

Rec_MRC; Lisboa; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Private health insurance

Paid training

Additional benefits

Job summary

Rec_MRC in Lisbon is seeking fluent Turkish speakers (C1) with strong English (B2) to join our customer support team. You will assist clients of renowned global brands, handling inquiries via chat, email, and phone, and delivering practical solutions in an international environment.

Your role focuses on B2B support, troubleshooting issues, and tailoring responses to maximize client satisfaction. Complete paid training and private health insurance are provided, along with additional benefits.

Qualifications

• Fluent Turkish (C1) and English (B2) required.
• Strong communication and soft skills are essential.
• Willingness to learn and adapt to an international environment.

Responsibilities

• Communicate with customers via chat, email and phone to ensure maximum satisfaction.
• Provide exceptional B2B customer support by assisting business clients with inquiries and troubleshooting, delivering tailored solutions.
• Deliver personalized service and assist sellers through multiple channels including Phone, Email and Chat.
• Identify account holder, verify account information, and comply with regulatory guidelines and procedures.

Skills

Turkish C1

English B2

Communication

Soft skills

Willingness to learn

Job description

Rec_MRC in Lisbon is seeking fluent Turkish speakers (C1) with strong English (B2) to join our customer support team. You will assist clients of renowned global brands, handling inquiries via chat, email, and phone, and delivering practical solutions in an international environment.

Your role focuses on B2B support, troubleshooting issues, and tailoring responses to maximize client satisfaction. Complete paid training and private health insurance are provided, along with additional benefits.