Bilingual Customer Service Rep - Romanian/English, Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Supportive team leader

Career development

Multicultural environment

Descripción de la vacante

Cross Border Talents in Lisbon is hiring customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound contacts in Romanian and English, resolving questions with care and accuracy.

A professional, friendly communication style is essential and you will work with multiple systems. Paid training, clear guidance, and career progression are offered in a friendly, multicultural environment.

Formación

• Fluent in Romanian and English required.
• Professional, friendly communication style.
• Comfort with using multiple computer systems.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conocimientos

Fluent Romanian

Fluent English

Clear written and spoken communication

Team player

Descripción del empleo

Cross Border Talents in Lisbon is hiring customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound contacts in Romanian and English, resolving questions with care and accuracy.

A professional, friendly communication style is essential and you will work with multiple systems. Paid training, clear guidance, and career progression are offered in a friendly, multicultural environment.