Retail IT Helpdesk Technician | Multilingual (French/Spanish)

Randstad Portugal

Porto

Hybrid

EUR 22,000 - 34,000

Full time

2 days ago

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Job summary

Randstad Portugal is seeking an IT Support Technician to provide operational and application support for Parfois stores across multiple countries. You will handle 1st-line support, manage store access, and escalate critical incidents as needed to keep sales running smoothly.

The role requires experience with store hardware/software (POS, terminals, printers, scanners, tablets), networks, and ERP/retail systems. Multilingual capabilities (PT/ES/EN) are highly valued, with French or Spanish a plus.

Qualifications

12th-grade education or high school diploma (preferred from a professional technical course).
Experience supporting store hardware and software (POS, payment terminals, receipt printers, scanners, tablets).
Knowledge of networks and connectivity (VPNs, routers, internet troubleshooting).
Familiarity with ERP/retail systems (SAP Retail, Oracle, Dynamics, or equivalent).
Multilingual capability ideally Portuguese, Spanish, and English; other languages a plus.
Internal customer orientation with clear and empathetic communication.
Ability to manage stress, teamwork, and a collaborative spirit.
Advanced French or Spanish is a plus.

Responsibilities

Provide operational and application support for Parfois stores (Portugal, Spain, France, Italy, Poland, Switzerland, Mexico).
Rapidly resolve or escalate critical incidents that impact sales.
Provide 1st-line support (phone, email, portal, chat) for reported incidents and requests.
Manage access and credentials for store employees.
Promote continuous improvement of Information Systems processes and procedures for Parfois store IT infrastructure.