Bilingual Tech Support Specialist (French/English) – Portugal

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Job summary

Cross Border Talents seeks a French & English-speaking Technical Support Specialist to join its Portugal-based international team. You will troubleshoot technical questions, guide users through solutions, and deliver clear support in both languages.

On-site in Portugal, you will maintain records, follow procedures, and focus on customer satisfaction in a multicultural environment. Prior BPO or tech-support experience is valued.

Qualifications

• Fluency in French and English required.
• At least 1 year of experience in BPO or technical support.
• Strong communication and problem-solving skills.
• Customer-oriented attitude and attention to detail.
• Ability to work on-site in Portugal.

Responsibilities

• Assist customers with technical questions and troubleshooting.
• Identify issues and guide users through practical solutions.
• Provide clear, professional support in French and English.
• Deliver a positive customer experience and ensure customer satisfaction.
• Follow established procedures and maintain accurate records.

Skills

French fluency

English fluency

Customer service experience

Problem solving

On-site availability

Job description

Cross Border Talents seeks a French & English-speaking Technical Support Specialist to join its Portugal-based international team. You will troubleshoot technical questions, guide users through solutions, and deliver clear support in both languages.

On-site in Portugal, you will maintain records, follow procedures, and focus on customer satisfaction in a multicultural environment. Prior BPO or tech-support experience is valued.