Bilingual IT Technician (EN/FR) - Portugal End-User Support

Axians Portugal; Portugal; Sur place; EUR 22 000 - 30 000; Plein temps

Résumé du poste

A leading IT services provider in Portugal is looking for an IT Technician who speaks English and French. The role involves handling user requests, troubleshooting technical issues, and providing support across various platforms. Candidates should have experience with PCs, Microsoft OS, and be customer-focused. This is a full-time entry-level position with opportunities for skill development within a multicultural team.

Qualifications

• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.
• Experience with Microsoft OS (Windows 11).
• Flexible and stress resilient, with customer focus.

Responsabilités

• Handling incoming end-users requests and incidents.
• Interact with end-users via calls, email and chat.
• Incident ownership and communication throughout the lifecycle.

Connaissances

Troubleshooting PCs/Laptops/Tablets

IT Support

Technical Support

End-user Support

Microsoft OS (Windows 11)

Networking understanding

MS Office Suite

Ticketing tools knowledge

Description du poste

A leading IT services provider in Portugal is looking for an IT Technician who speaks English and French. The role involves handling user requests, troubleshooting technical issues, and providing support across various platforms. Candidates should have experience with PCs, Microsoft OS, and be customer-focused. This is a full-time entry-level position with opportunities for skill development within a multicultural team.